Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Delta Every day, our worldwide team of nearly 15,000 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.
Delta Medical Components (DMC), a global business unit of Delta, is a leading contract development and manufacturing partner to medical device manufacturers in cardiac rhythm management, vascular access & delivery, neuromodulation, biosensing and wearable health solutions therapies. DMC is present in U.S.A, Puerto Rico, Costa Rica, Switzerland, Germany, Czech Republic and Singapore and the Marketing and Customer Experience (Cx) team works cross-functionally to support all locations.
Reporting to the Vice President of Marketing & Customer Experience, the Customer Experience Manager role is highly visible, requires cross-functional alignment and functional leadership. The ideal candidate for this role will be a Customer Experience Manager, Marketer or Commercial Excellence professional with previous experience working in a global company or consulting firm. This individual can absorb and synthesis a lot of information and does not get intimidated by technical areas (engineering, operations, digital tools, etc.). We are looking for someone who is naturally curious and a strategic thinker but also enjoys taking strategies into actionable plans.
It is possible you have not worked directly in a Customer Experience role, but your previous work has touched important themes related to Cx. Examples of previous experience could include: voice of customer work, roadmap development, identifying key performance indicators, digital transformation or continuous improvement initiatives, establishing best practices or protocol, training and development.
As a new role for Delta, we are looking for someone who can drive functional leadership in the development of Cx programs and implement them in our locations worldwide. This is a great opportunity for someone who wants to drive change within an organization.
Develop and drive the Customer Experience roadmap for HMC with regular debriefs to HMC leadership Refine our Voice of Customer (Voc) initiatives to inform the continuous improvement of our efforts in Customer Experience Identify and launch global key performance indicators for Customer Experience Management of Customer Experience budget What is required for this role: