Supervisor Patient Access

The Patient Access Supervisor provides leadership, support, direction, and focus for the staff involved in all patient access services, with primary focus in designated operational areas.

The CHRISTUS Santa Rosa Health System consist of 5 acute care hospitals and includes specialized pediatric care, academic teaching, transplant program, clinical research, and specialty clinics licensed as departments of the hospital. Attention to the many details of these services is critical for patient care. The Supervisor position has responsibility 24/7/365 for the areas of assigned , and is expected to be available at all times if operational or staffing issues present. Multiple areas of the Patient Access department are staffed 24 hours a day.

The Supervisor works collaboratively with the facility service departments, referring providers, and patients to facilitate ease of access to services provided by the facility. This position is responsible for the staffing, and supervision of daily activities to produce successful outcomes of all patient encounters, and is expected to measures productivity and outcomes. Supervisors are expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Supervisor is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient access functions. Supervisors are expected to set the example for associates, and be visible and accessible to the front line staff and patient areas, and be able to work in the capacity of the areas of responsibility as needed. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.

• Ensures that areas within the Patient Access functions are directionally aligned with CHRISTUS Health.

• Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.

• Provides leadership and support to all areas of patient access, and is expected to be available to address any issues at all times.

• Works with service departments, and referring providers to identify areas of exposure and design processes that will increase knowledge of staff and improve outcomes in service, quality, and accuracy.

• Coordinates the development and professional growth of the direct reports..

• Works collaboratively with facility and CHRISTUS Leadership to ensure goals and objectives are achieved.

• Responds to organizational and customers needs with innovative processes to ensure service excellence.

• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.

• Prepares and presents performance reports to Leadership, hospital executives, and others as necessary.

• Must have high school diploma, or equivalent.
• Associate Degree preferred
• Must have extensive knowledge of admitting and registration processes, and billing and collection processes.
• Must possess a general working knowledge in internal integrity requirements and procedures.
• Knowledge of governmental, federal, state and local regulations related to admissions.
• Excellent oral and written communication skills required.
• Must have practical knowledge of common office software applications including Power Point, Excel, Word, etc.
• Minimum of 5 years experience within the healthcare industry to include:
• Knowledge of all admission and registration requirements
• Pre-registration
• Financial Counseling
• Admitting
• Up front Collections
• Emergency department access
• Previous project management experience.

• NAHAM CHAA certification must be obtained within 6 months of hire.

  National Association Healthcare Access Management: Certified Healthcare Assess Associate