The University System Office seeks a Business Process Improvement Coordinator. The Business Process Improvement Coordinator is experienced in process improvement and is responsible for identifying and coordinating process improvement initiatives, including best practices and standard operating procedures (SOPs). The Coordinator is responsible for identifying, planning, and implementing key projects and has the skills to guide others to reach solutions that improve quality, reduce cost, increase productivity and improve cycle time resulting in significant business improvement and enhanced customer satisfaction. For an organization/unit/function to perform at its prime, each of its business processes must operate efficiently and effectively. Using the University of Illinois' process improvement methodology, the Coordinator can provide the tools and approach to create an effective solution, while gaining buy-in and commitment from the individuals impacted.
The primary function of this role is to lead and facilitate business process improvement projects. Secondary functions include: Support the development of the process improvement methodologies and infrastructure. Develop and deliver training programs, seminars, and presentations based on process improvement concepts, techniques, and methodologies. Collect data, analyze, and translate it into meaningful information. Make conclusions and recommendations to support decisions and shape work at the appropriate level. Create and deliver high quality written and verbal reports in support of individual projects or the operations of the unit. Mentor other team members and provide guidance to both project members and external project teams and team members. Perform operational tasks in support of the unit and AITS. This includes reporting, planning, documenting, application maintenance, and data collection and assessment.
Duties and Responsibilities
The primary function of this role is to lead and facilitate business process improvement projects.
Leads and facilitates process improvement initiatives and projects, including assessment, planning, event facilitation, and follow-up/sustaining for cross-functional teams in the use of process improvement methodologies to achieve operational excellence. Meets quality standards and facilitates production of expected deliverables during all phases of the event and life cycle.
In collaboration with project sponsors, assesses and identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed, and develops a schedule to ensure timely project completion.
Coaches process owners to track and report on results from improvement efforts. Provides assistance collecting and analyzing data, maintaining results, and assisting with reports to support decision-making and continuous improvement. Translates data into meaningful information, makes conclusions, and makes recommendations to shape work at the appropriate level.
Establishes working relationships and manages communications for improvement initiatives and projects.
Secondary functions as identified above:
Supports the development of BPI infrastructure, including best practices, tools, and methods for promotion of process improvement thinking throughout the organization.
Documents business processes, analyzes process issues and requirements, and provides recommendations to solve process performance-related issues.
Develops and delivers training programs, seminars, and presentations based on process improvement concepts, techniques, and methodologies.
Coordinates virtual team resources for the Business Process Improvement Shared Service, ensuring BPI Shared Service is notified of participation opportunities, provided an opportunity to contribute to the shared service, and aware of virtual team member requirements.
Mentors other team members and provides guidance to both Business Process Improvement project members and external project teams and team members.
Education and Experience
Bachelor's degree in business administration, management or a field related to position.
Three or more years of experience with requirements analysis, business process analysis, and design, at least one year of which was at an administrative level.
Bachelor's degree in Business, Communications, MIS or related field is preferred.
Lean Six Sigma Green Belt, Lean Bronze, or Lean Six Sigma Black Belt Certification
Knowledge, Skills and Abilities
Strong computer skills with Microsoft Office products, particularly Excel, PowerPoint and Word. Strong analytical, quantitative and problem solving skills.
Strong organizational skills with consistent attention to detail and deadlines.
Excellent verbal, written, and listening skills, including ability to interact effectively across the organization, especially in situations requiring instructing, persuading, negotiating, resolving conflict, and advising. Must also be comfortable speaking in public to various audiences.
Demonstrated ability to manage multiple project streams efficiently and diplomatically in a complex environment. Able to perform complex tasks, organize and prioritize multiple projects, and work under pressure to meet deadlines.
Demonstrated ability to lead, coach, and mentor others.
Highly respected team player/learner and collaborative worker. Possesses a strong desire and ability to rapidly learn and apply new process improvement principles.
Demonstrated facilitation skills, including the ability to facilitate cross functional teams, manage change, and resolve conflict.
Demonstrated knowledge of [process improvement, project management, and records management] methodologies and tools, with a continuing willingness to learn.
Experienced and articulate communication skills (oral and written) and strong presentation skills. Demonstrated experience designing and creating reports for management.
SALARY AND APPOINTMENT INFORMATION This is a full-time Civil Service Business/Administrative Associate position appointed on a 12 month service basis. The expected start date is as soon as possible after April 7, 2020. Salary is commensurate with experience.
Applications must be received by April 7, 2020. Apply for this position by going to http://jobs.illinois.edu. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
Step 1) Submit the Staff Vacancy Application.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position by going to http://jobs.illinois.edu. Applications not submitted through this website will not be considered. For further information about this specific position, contact Melissa McMullen at [email protected] For questions about the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.