| Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(r) and Rockwell Software(r) product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.
When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
Implements and maintains an Engineering Change Notice System. These changes will include product improvements, repairs, and
new product development. Coordinates the interaction between engineering, manufacturing, field operations, and marketing toUnder general direction of direct Supervisor or other member of the Customer Care Management Team, review, revise, analyze, and authorize special pricing agreement claim requests and accounts receivable issues across all product lines, RA Distributors through the utilization of the current and appropriate business systems.
DESCRIPTION
Supports post-sales customer service functions byassisting customers, company sales and service representatives withquestions.
Under general direction of direct Supervisor or other member of the Customer Care Management Team, review, revise, analyze, and authorize special pricing agreement claim requests and accounts receivable issues across all product lines, RA Distributors through the utilization of the current and appropriate business systems.
ESSENTIAL FUNCTIONS:
Normally receives little instruction on daily work, general instructionson newly introduced assignments
Process requests for claims (rebates) or credit utilizing all business tools/systems available.
Review messages, emails or audix relating to discrepancies and/or questions. Contact the appropriate Rockwell Automation personnel as required for assistance in resolution.
Manage workload, establish priorities and review processes for improvements and initiate corrective action as necessary or required.
Adhere to and enforce as necessary, SPA Claims Policy and Delegation of Authority limits as they apply to credit requests and/or rebates.
Execute sound judgment in resolving customer issues according to company policy in a timely manner.
Display integrity and ethics in all interactions with distributors, customers and personnel within Rockwell Automation.
Analyze the root cause of issues, take corrective action and evaluate the impact of the problem on other similar transactions. If appropriate take additional corrective actions and share results with supervisor and team members.
Take responsibility for continuous development and performance.
Identify, research, analyze and implement process improvement ideas in primary work area and across work areas.
May lead a small work group or direct the activities of those with less experience.
Coordinates and provides support and training relevant to position for Rockwell Automation personnel as required.
Lead or represent Customer Care SPA Claims processes in project management activities with other business units as necessary or required. |
