At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: March 25, 2020
University Development and Alumni Relations (UDAR) strengthens Berkeley's excellence through engagement with alumni, parents, undergraduate and graduate students, and friends of the University, raising public awareness about Berkeley and increasing private philanthropy. UDAR provides overall direction for the campus' philanthropic advancement strategies and works to strengthen unit development in partnership with campus fundraisers. The Division handles a range of central activities and services encompassing communications, stewardship, prospect development, gift management, and more.
Donor and Gift Services provides an end-to-end spectrum of service that picks up from the point of donor solicitation and follows a gift through processing and acceptance, fund creation and management, and donor acknowledgement and recognition. It has delegated authority to accept gifts on behalf of the UC Berkeley Foundation and the UC Regents, has administrative responsibility for all private charitable contributions to UC Berkeley, representing cash and pledges of approximately $600 million annually, and manages nearly 7,000 active current use, capital and endowed gift funds. As an active advocate for donor interest, Donor and Gift Services manages an array of programs that acknowledge and recognize donors in meaningful ways, report to them on the impact of their philanthropy, and engage them with the campus units. Donor and Gift Services is comprised of three teams: Gift Services, Fund Management, and Donor Recognition.
Gift Services is responsible for recording and receipting gifts and pledge payments, and pledges including those made via check, credit card, and wire transfer, as well as recording gifts, pledges and pledge payments in and providing support to units who do their own gift depositing and entry locally using the Gift Management Module (GMM) of the Cal Advancement Data System (CADS). All Gift Services staff are responsible for providing excellent customer service when interacting with donors and colleagues.
Oversee delivery of quality customer services to various constituencies to include campus units, fundraising and advancement colleagues, and donors.
Interprets related policies and advises campus departments accordingly.
Informs campus users of proper procedures for handling complex gifts for accurate processing.
Serves as a resource for campus units regarding policies related to gift entry and data integrity.
Gather feedback and analyze trends to help inform future campus outreach and communications, including intranet content on specialized topics.
Applies subject matter expertise to act as first point of contact/escalation for transactional problem solving within Gift Services.
Provides feedback to Gift Services leadership on trends related to problematic transactions or processes.
Serves as a team project manager and subject matter expert in multiple ongoing Gift Services continuous improvement projects, including researching, developing, testing and implementing new and changing business processes.
Serves as subject matter expert and managerial liaison for specialized functions.
Recommends changes to current practices that affect functional area.
Makes recommendations for new and improved procedures or policies affecting gift entry and data integrity.
Develop and maintain systems to organize functional workflow, escalate issues to Gift Services leadership, and gather metrics for analysis.
Participates in the analysis and design for new services or financial operational systems or processes that have critical campus wide impact.
In collaboration with Gift Services leadership, develops goals and objectives to promote responsible gift acceptance within Gift Services in support of the operational, stewardship, and reporting goals of UDAR and campus advancement units.
Initiates and designs summary reports and background materials regarding a wide variety of internal and external policies and regulations to address a range of issues such as regulatory compliance and the organized implementation of new services, procedures, and policies related to receipt, processing, and reporting of gifts.
Provides initial triage of inbound transactional and customer service work.
Analyzes trends, monitors volume and communicates staff resourcing needs to Gift Services leadership
Ensures compliance with federal and state requirements, CASE Reporting Standards and University policies; stays current with changes in the law. Participates in audits of internal records and processes.
Analyzes accuracy and completeness of gift data using in relevant advancement databases, hard copy files, and departmental records. Completes gift audit projects as assigned.
Applies professional financial and accounting concepts in the area of gift acceptance and administration to independently perform analyses of moderately complex financial services such as researching discrepancies and tax implications and compliance with external regulations and internal policies.
Applies comprehensive knowledge of CADS, GMM, CDS, CyberSource, Give to Berkeley, the automated image redaction utility, as well as University and UC Berkeley Foundation policies and practices of accepting, recording, depositing, auditing, receipting, and adjusting gifts.
Identifies and resolves discrepancies in deposits, transaction reports and documentation, and fund designations.
May engage with campus units, donors, and vendors to research and correct issues with gifts, pledge payments, and pledges.
May perform queries and data analyses in CADS.
Reviews, processes, and approves standardized financial data and transactions.
Specific activities that may be assigned include:
Collect and triage transactions made through more than a dozen entry points, including online and through the mail;
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.