| The Leasing Manager reports to the Property Manager of an assigned apartment community for MAA and oversees all leasing, marketing and customer service activities. Responsibilities include creative marketing to generate a pool of prospective residents; customer relationship management to capture and maintain data on prospective residents; leasing apartments to prospective residents and providing training to leasing staff. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include: • Appreciating the uniqueness of each individual • Communicating openly and with integrity • Embracing opportunities • Doing the right thing at the right time for the right reasons Duties and Responsibilities • Provides direction and guidance to staff performing leasing and marketing, and customer service for the assigned apartment community. • Provides on the job training and coaching to leasing staff. May participate in the recruitment and selection process of new leasing staff. May provide input and contribute to the performance management of leasing staff. • Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed. • Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents. Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours. • Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property. • Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget. • Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. • Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process. • Prepares and maintains a file for each resident according to policy and procedures. • Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements. • Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns. • Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. • Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture. • Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. • Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents. • Attends and participates in training programs and events which may require air travel. • Performs other related duties as assigned to meet the needs of the business. | 
