Responsibilities:A Day in the Life of a Sr. National Training Manager: As a Lincoln Military Housing Sr. National Training Manager, you will be responsible for implementing and execution of all training (ILT's/webinars) that pertain to operations, including New Hire Orientation, customer service, compliance, all procedures related around the property operations (excluding maintenance). Your position will oversee the Operation Trainers, including train the trainer and evaluating the effectiveness of training while providing coaching and development of the Operation Trainers. Your Responsibilities include, but not limited to: - Ensure Operation Trainers deliver effective learning solutions that create a capable organization of functionally and technically skilled, motivated team members.
- Spearhead the strategy and implementation of all Training and Development programs influencing the operational office team.
- Infuse cultural values and a growth mindset throughout the organization
- Engage Operation Trainers by generating excitement, enthusiasm, and a positive attitude around learning
- Identify skill gaps and training opportunities for the operational teams
- Collaborate with Instructional Designer to design, develop, implement, and update engaging training courses and content (eLearning, videos/photos, job aids, reference materials, and more) using authoring tools such as InDesign, Premiere, Camtasia, and Articulate.
- Collaborate with regional leaders to assess business needs/skill gaps, and works with all levels and positions within the company to create and implement learning solutions to better business outcomes.
- Visit regions to evaluate learning needs, learning absorption, and impact of T&D initiatives on operational performance.
- Train Operation Trainers so that our learning programs can be implemented in an effective, engaging manner.
- Evaluate and reports program effectiveness and to continuously improve our solutions.
- In partnership with the National Director of T&D evaluates the effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
QualificationsWhat You Need for Success: - Experience working in a Learning Management System (LMS)
- Project management experience preferred.
- High technical proficiency, particularly with online learning platforms, presentation development, databases, graphics and multimedia.
- Strong understanding of adult learning principles and ability to demonstrate in classroom situations.
- Familiarity with current learning and performance improvement industry standards, approaches, and innovations; connected with professional organizations and maintains accessibility to industry resource; has knowledge of emerging and progressive training techniques and strategies.
- Ability to conduct effective and engaging presentations in a variety of delivery settings. High level of professionalism, presence, and credibility. Demonstrated teamwork. A passion for learning and development. Highly organized with great attention to detail. Self-motivated, positive, and agile attitude.
- Knowledge of learning and development best practices.
- Excellent written and oral communication skills.
- Hospitality and or Property Management experience a plus.
- Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
- Ability to lift up to a maximum of 30lbs.
- Position requires use of personal/company vehicle, ability to travel to multiple locations, must have valid driver's license.
- This position requires anywhere from 40-50% travel based on national needs. This includes travel to other regional locations for work, training, meetings and other work-related activities.
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