Title: Manager of Academic Strategy & Design, Operations & Infrastructure (Location Flexible - Boston, MA preferred) Office: National Location: Boston, MA Career Stage: Manager FLSA Status: Exempt Job Type: Regular Full-Time
OVERVIEW: Reporting to the Director of Academic Strategy and Design (Service Delivery), the Manager of Academic Strategy & Design, Operations & Infrastructure (Location Flexible) will support the operational arm of the national Academic Strategy and Design practice area by overseeing all systems used to support the delivery of program across channels, building infrastructure to support local and national teams, and continually working to improve operational workflow.
The Manager of Academic Strategy & Design, Operations & Infrastructure (Location Flexible) will be responsible for executing on Year Up’s academic vision and strategy, focusing on systematizing and organizing key aspects of work by ensuring that all key inputs to systems (eg. LMS, CRM database, etc.) are up to date with necessary information for local and national teams to do their jobs with quality. They will partner with our Program, Corporate Engagement, Research and Evaluation, and Information Technology teams as necessary to ensure system configuration, data quality and integrity, and troubleshoot challenges.
In order to be successful in this role, you are someone who has experience in project management, and process design and improvement. You are highly organized, detailed oriented, a natural problem solver, comfortable analyzing and manipulating large volumes of data, can provide a high level of customer service to all stakeholders, and have high standards of quality.
In keeping with Year Up’s values, the Manager of Academic Strategy & Design, Operations & Infrastructure (Location Flexible) will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.
We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.
The location for this role is flexible (with a preference towards candidates in Boston and Providence).
Operations * Manage the strategy for operations, inclusive of systems ownership, site enablement, and team communication with a focus on increasing team-wide alignment, collaboration, and impact * Continually improve operational workflow and recommend process changes/improvements * Manage all systems and processes (internally and externally) integral to maintaining projects and activities, including but not limited to LMS operations (i.e. Schoology), Solutions Catalog implementation and delivery, semi-annual planning, track relevance, and CRM maintenance (i.e. Salesforce.com) * Ensure consistency and integrity of data across all systems, generate reports and analyze data to spot trends and drive informed decision making * Manage the strategy, adoption, and ongoing usage of existing and new tools and platforms to drive team productivity and effectiveness * Participate in special projects and initiatives that support the effectiveness, growth and impact of Year Up
Site Enablement * Drive deployment and maintenance of org-wide platforms, tools, and resources that support program delivery * Develop and facilitate training activities for site staff onboarding of training platforms, tools, and resources * Provide technical assistance and consulting for sites, as needed * Partner across the National Program and the Information Technology teams to track the needs and opportunities for improving the systems and processes that support effective and efficient program delivery across channels * Perform other duties as assigned (eg. drive and/or support strategic projects to streamline key operational activities and maximize cost savings across systems, support the semi-annual planning process, manage cross-site calls and communication)
Year Up Citizen * Live the values of Year Up and integrate them into one’s work on a daily basis * Serve as a National team member * Serve as student advisor/mentor, and participate as a Learning Community citizen
QUALIFICATIONS: * 2-5 years’ experience in any of the following: - Analyzing & presenting data, identifying trends to support recommendations and managing change - CRM database, Salesforce.com experience a plus - LMS operations, structures and processes * Demonstrated experience in managing a portfolio of projects and communication plans across multiple functions at all levels of an organization * Exceptional interpersonal skills with demonstrated experience in collaboration across multiple teams, geographic areas, and across sales and delivery functions * Ability to plan, introduce, and lead a process that enables high-quality growth while maintaining clear communication with stakeholders * Strong organizational and time management skills with exceptional attention to detail * Proficient in Microsoft Office Suite; mastery of Excel, Outlook, and PowerPoint a plus * Documented strengths in meaningful relationship building * Deep commitment to a solutions-oriented and design approach to problem solving * Demonstrated experience delivering quality outputs with limited time and resources via a creative, “whatever it takes” approach * Accepts change as an important part of Year Up's culture; change design and management experience a plus * A professional and resourceful style with the ability to work independently and as a team player * Enjoy working in a fluid, dynamic organization with a minimal amount of direction * A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up * Understanding of the Opportunity Divide and its drivers * Commitment to diversity and inclusion
COMPENSATION & BENEFITS: * Salary: Competitive and commensurate with education and experience * Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match * Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year * Professional development: Funds available to support staff in achieving career objectives
ORGANIZATION DESCRIPTION: Year Up is an award-winning, national 501(c)3 organization that enables motivated young adults, ages 18-24, to move from minimum wage to meaningful careers in just one year, by providing the skills, experience, and support they need to reach their full potential. Through a one-year, intensive program, Year Up utilizes a high expectations, high support model where students spend the first six months learning in-demand technical and professional skills, focusing on one of five career pathways, before applying their skills during a six-month corporate internship with a top company. Throughout the program, students earn an educational stipend, and complete coursework eligible for college credits.
Year Up has served more than 24,000 young adults since its founding in 2000, and will serve more than 4,700 young adults in 2019 nationwide. Year Up currently serves 25 U.S. cities across 18 markets, including Arizona, Baltimore, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. 90% of Year Up graduates are employed and/or enrolled in postsecondary education within four months of program completion and employed graduates earn an average starting salary of $40,000 per year.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to pos itive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
COMMITMENT TO DIVERSITY: Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/
As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
TO APPLY: Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.