DESCRIPTION

Applying advanced, specialized expertise, has programmatic responsibility for a financial aid program, and/or regularly resolves individual, complex financial aid situations. One of three Associate Directors who acts for Director during periods of absence. Responsible for policy and procedure development in conjunction with program regulations. Primary areas of oversight include scholarship programs, NCAA athletic awarding, direct and private loans, student cost of attendance, assessment, financial literacy, and development of packaging models.

• Please submit a cover letter for a complete application.
• Available to work evenings/weekends during peak periods.
• Domestic travel required.

QUALIFICATIONS

• Advanced knowledge of advising and counseling techniques. Advanced knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs.

• In-depth knowledge of the financial aid, scholarships, and athletic service partners with a thorough understanding of the processing relationships and the technology of different mechanisms between entities (Federal Government, State Government, IRS, central processing agencies, lenders, guarantors, scholarship agencies, NCAA, etc) to facilitate eligibility confirmation and problem resolution.

• Demonstrated working knowledge of packaging policies and practices.

• Advanced knowledge of University policies, processes, and procedures. Thorough knowledge and understanding of the mission of the University and Academic Affairs and the integral role of financial aid, scholarships, and athletic awards in student recruitment and retention.

• Ability to interpret complex policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering of federal Title IV, state and university financial aid programs with an emphasis on scholarships and athletic aid to ensure compliance. Ability to research, interpret, and apply complex rules and laws. Write and present concise findings with recommended course of action.

• Ability to calculate and reconcile financial aid with attention to detail and accuracy. Understand financial aid, scholarship, and athletic aid eligibility requirements pertaining to academic progress, citizenship eligibility, default and overpayment of federal aid, etc.

• Demonstrated ability to develop scholarship proposals and strategies to support the University's enrollment management goals. Collaborate and effectively communicate with UC San Diego Development, foundations, and donors.

• Proven project management skills. Advanced written and verbal communication skills. Active listening, persuasion, and negotiation skills. Possesses advanced customer service orientation skills. Ability to communicate effectively and in a sensitive and confidential manner with campus colleagues to ensure student success and to respond to students who are in financial crisis.

• Advanced ability to assess processes and implement improvements. Excellent interpersonal skills. Strong social perceptiveness abilities. Ability to work with community members and to provide outreach presentation as part of recruitment and enrollment management.

• Advanced proficiency with standard office software, internet and email. Knowledge of common University specific computer application programs. Proficiency using complex databases; ability to define specifications for database programming. Manipulating and analyzing large volumes of data. Advanced knowledge of common University-specific computer application programs.

• Strong technology skills with financial aid, scholarships, and athletic management software systems. Knowledge and understanding of databases and external aid systems (ProSAM, Academic Works, NCAA Compliance Assistant (CAi), COD, NSLDS, CPS, Web Grants, ELM) and experience with document management and imaging systems.

• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Skill in providing imaginative and creative solutions and in being a resourceful problem-solver, including skill in complex analytical and evaluative work in a financial aid office setting.