Massachusetts General Hospital is a 1000-bed hospital and offers a wide range of healthcare services. The blood bank laboratory has a staff of 57 employees and transfuses 48K blood products annually. The blood bank provides support to MGH’s busy Level 1 Trauma Center and major solid organ and bone marrow transplant program. The MGH has a Blood Donor Center that supplies more than a third of the hospital’s blood needs. MGH is a Harvard teaching hospital and the blood bank lab is AABB accredited. MGH ranks among the very top of U.S. News and World Report list of “America’s Best Hospital.”
Functionally responsible for both the administrative and technical operations of the laboratory. Directs the activities of the supervisors, senior technologists, technologists, and clinical laboratory assistants. Responsible for staffing, training, performance management, corrective action, and supervising staff and human resource issues. In collaboration with the laboratory compliance officer, responsible for developing policy and quality control procedures in accordance with regulatory standards. Responsible for understanding regulations (JC, AABB, FDA, MA DPH, and CAP) and ensuring compliance with regulatory agencies. Responsible for fiscal oversight of laboratory, including budget, tracking costs for personnel, equipment, capital and renovation requests. Participate in discussions and projects at the health system level, as appropriate.
Directs the technical activities in the laboratory. Assigns work to and assures that prescribed technical procedures are followed by employees in the laboratory.
Makes or approves hiring and termination decisions in conjunction with supervisor, Director and Human Resources
Oversee HR activities: competency assessment, performance evaluation, training and development
Manage staffing model and complement to meet laboratory and department goals. Staffs the laboratory with the appropriate technical personnel to support and accomplish departmental goals and objectives
Provides for proper orientation, training and in-service education of subordinate staff; assigns subordinates work based on their individual qualifications and provides for cross training as appropriate; monitors and supervises work to ensure compliance with established procedures, policies and standards; monitors quality and quantity of work performed in the laboratories, authorizes and processes status changes, leaves of absence, paid time off in the form of Earned Time; evaluates overall employee performance; performs all other functions constituting proper management of subordinate personnel in accordance with established hospital and departmental policy and procedures. Assures that all administrative procedures are followed.
Establishes and enforces safety regulations for the laboratory to ensure that hospital personnel receive maximum protection from hazardous laboratory materials and infectious agents.
In consultation with the Director, periodically reviews and revises procedures in order to improve quality and productivity. Recommend new techniques and methods to the Director.
Participates in budget preparation and submission in consultation with the Director, including proposals for new equipment, supplies, service contracts and other needs.
Participates in surveys and addresses all findings, oversees regulatory compliance and identifies and leads PI initiatives.
Attends department-wide meetings; serves on committees; conducts meetings to maintain communications with subordinates relative to policy, practices and procedures.
Ensures that adequate stock levels of required laboratory supplies are maintained; develops and implements a program of planned maintenance for all laboratory equipment; interfaces with sales and field representatives as necessary; and makes recommendations to the Director regarding acquisition of new equipment, or modification and repair of old equipment.
Makes decisions regarding purchasing of specific reagents, products and derivatives. Assists in identifying and evaluating means for improving laboratory costs, distribution of personnel, work schedules. Identifies, investigates and assembles factual reports with proposed resolutions to specific problems.
Provides for professional growth of self and staff through seminars led by teachers and practitioners in the field, through attending professional meetings, through staff meetings within the laboratory, and through maintaining a library of current professional literature. Attends and participates in meetings and committees within the hospital and in the community as directed.
Participates in the teaching of residents rotating through department. Works with the medical director to establish and realize strategic goals for the donor program, laboratory, and patient care services area.
May perform any or all of the duties of technicians supervised as unusually heavy work load or other circumstances may require.
Bachelor’s Degree in Medical Technology or Clinical Lab Science
Active national general certification or categorical certification in a relevant specialty; MT(ASCP) and/or SBB certification preferred
Minimum 10 years of progressively more responsible and related experience in blood bank operations with a minimum of 3 years in a supervisory role.
Minimum 3 years as Supervisor in a relevant specialty at MGH and
Active national general certification or categorical certification in a relevant specialty and
Total of 2 consecutive years performance that meet expectations.
Meets continuing education requirements according to lab-specific policy
Demonstrated advanced computer skills including statistical analysis and report writing
Ability to design effective validation protocols and use appropriate statistical tools to present and analyze data.
Demonstrated effective decision-making skills for lab equipment or services.
Understanding of requirements of accrediting and regulatory agencies.
Ability to assess compliance requirements and execute remedial actions.
Working familiarity with Excel, Word, Outlook.
Ability to analyze problems which interface with both technical and administrative issues.
Ability to set and achieve lab-specific goals.
Ability to delegate responsibilities and empower others to make decisions
Ability to develop staff at all levels, encourage growth and development
Effectively prepare analyses/reports/requests for capital, operating and FTE budgets
Detailed understanding of budget management
Effective project management for technical or quality process improvements
Ability to communicate clearly and effectively to individual and group settings
Collaborative skills when working with laboratory supervisors, medical directors, pathology administration and clinical services.
Internal Number: 3119659
About Massachusetts General Hospital
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