Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequaled in the state. Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 7,500 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity.
Under the supervision of the college President, the Assistant Vice President/Chief Information Officer is responsible for providing overall leadership and direction for the college-wide information technology services and infrastructure to meet the varied and complex needs of the campus. The AVP/CIO is responsible for identifying, planning, evaluating, and reporting on information technology needs, trends and risks, and consulting with and advising the President and college leadership. The AVP/CIO is a strategic planner, with vision to prepare and implement business and technical practices as well as emerging technologies, best practices, and regulatory requirements in the field of information technology related to higher education.
STCC is seeking a candidate with expert technical knowledge and strength in setting a strategic vision, leading and empowering a team, communicating and implementing change, and managing small and large scale projects. The successful candidate will assist the institution in establishing information technology best practices and accomplishing its goals and strategic objectives through a collaborative, and solution-oriented approach. Critical to this role is experience in striking the balance between providing a reliable and user-friendly computing environment with one that facilitates and supports college business and learning objectives and both intra and inter institution collaboration.
Equally significant qualifications include strong integrity, a high level of energy, and exceptional interpersonal relationship and team-building skills. The successful candidate is self-aware, and demonstrates a commitment to cultural diversity and equal opportunity. Candidates also demonstrate knowledge of technical and service developments for new capabilities and in-depth knowledge of operational needs and solutions, as well as a high degree of awareness of the evolving administrative, IT security and academic computing landscapes.
About IT at STCC
STCC's IT group includes 18 full-time equivalent (FTE) staff members and a budget of approximately $1.6 million serving a campus of approximately 7,500 students full and part-time, and 800 faculty and staff, full and part-time. The group is responsible for college-wide applications including Ellucian ERP Colleague; Blackboard; infrastructure, networking, information security, and telecommunications; academic technology; and college wide IT end-user support services..
Job responsibilities include, but are not limited to:
Strategic planning and budgeting for academic and administrative technology operations based on the functional needs of end-users as well as current and future directions of information technology (e.g., cloud-based solutions, IoT, BYOD, mobile solutions)
Facilitating collaborative efforts to evaluate the technology needs of academic and administrative departments and to optimize the use of existing technologies that is reflected in an IT strategic and tactical plan
Establishing IT Department success metrics to measure operational efficacy and productivity as well as fiscal soundness of short- and long-range plans
Work with internal and external stakeholders to identify service improvement and innovation opportunities.
Optimizing technology services and vendor relationships
Building and staffing a robust IT team with current skills and abilities, and that includes a plan for ongoing professional development based on individual specializations
Managing core infrastructure (networks, virtual/physical servers, storage, data center, telecommunications) cost-effectively, with a high degree of reliability, and with an eye towards retiring legacy systems
Managing technology-related risks including those related to information security, privacy, and disaster recovery
Ensure IT solutions and technology evolves with changing industry trends, tools and technologies that deliver digital solutions with effective and inclusive outcomes.
Drive adoption of CRM and digital applications by being a thought leader on industry solutions and acting as a trusted advisor to stakeholders.
Liaising with Facilities and Campus Police to collaborate on IT infrastructure and safety issues with particular attention to our historic campus located on a National Park site
In collaboration with the IT leadership team, continuing to develop data governance policies, access controls and procedures, leveraging college data for problem solving, and optimizing enterprise applications including student information systems, business intelligence, and data information sharing solutions
Ensuring the development and delivery of training opportunities (e.g., face-to-face, videos, documents) for widely-used current and new applications and software
Providing technology and support services to anticipate and respond to evolving teaching and learning approaches
Developing processes and procedures to support regular and ongoing maintenance and updates of classroom and laboratory hardware and software
Developing and supporting a culture of service with end-user functional needs at the core
Ensuring that the User Support Services provides high quality, flexible, and responsive service to the College community
Liaising with national, regional, state (including the CIO Council), and local organizations and boards promoting and supporting information technology efforts
Perform other duties as assigned.
Master's degree required in a related field
At least 10 (ten) years of progressively responsible experience in the development and implementation of IT strategic and financial plans
5-7 years of experience in leading or managing core infrastructure strategies
5-7 years of progressive experience as a supervisor
Strong project and personnel management skills with the ability to meet critical deadlines
Experience working with and managing collective bargaining units strongly preferred
Experience in a public higher education environment strongly preferred
Exceptional skills in analyzing and solving complex problems as well as in providing documentation, guidance, and instruction to all levels
Exemplary verbal and written skills and the ability to build internal and external relationships that will foster respect, trust, and confidence with the campus community
Proficiency in leading improvement initiatives and strategic planning efforts
Demonstrated ability to make information technology strategies and solutions accessible to a wide range of audiences
Ability to set and change priorities among multiple competing constituencies
Reporting and Supervisory responsibilities
The AVP/CIO reports to the College President
Working Conditions/Physical Demands
Work is normally performed in a typical/office work environment. Frequently required to use hands or fingers; handle or feel objects, tools or controls. Occasionally required to stand; walk, sit; and reach with hands or arms. May occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision and the ability to focus. The noise level in this work environment is low to moderate.
About Springfield Technical Community College
About Springfield Technical Community College :
Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequaled in the state. Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography, Telecommunications and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 9,000 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity