Job Title: System Specialist, Enrollment Services Operations
Department: Enrollment Services Operations
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Monday - Friday; 8a - 5p
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
An Enrollment Services Operations (ESO) Integrated System Specialist supports mission-critical enrollment systems and execute processes relating to necessary systems such as the Ellucian Colleague Student Information System, including the Self-Service modules, as well as Hyland On-Base. This position supports the functions of admissions, financial aid, records, and registration.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Technology Savvy, Monitoring Information, Adaptability, Quality Orientation and Communication
ESSENTIAL JOB FUNCTIONS
Systems Testing and Technical Support
Provides technical support to ensure critical functioning for student information systems and applications in areas such as admissions, financial aid, registration, and student records. Collaborates with Analysts across Enrollment and Student Services division and the College to assist in resolving cross-functional issues, support coordination of processes, and improve communication. Performs other system technological enhancements in cooperation with the Information Technology division and other campus entities. Participates in related project meetings, as needed and provides information requested for such meetings. Develops in-depth knowledge of an enrollment service area and recommends process improvements based on system functionality. Tests and applies student information system (SIS) upgrades and patches as necessary to ensure compatibility to existing system and services.
Data Analysis, Reporting and Data Maintenance
Maintains and updates data and statistics of student record information in College databases. Responds to data requests and meets with involved parties to document data and reporting needs. Performs configuration tasks and set-up as directed. Applies data definitions for reporting. Provides analyses of data pulls. Assists in development of presentation documents, including graphs, etc.
Communicates with internal partners regarding admissions, financial aid, student records, and registration-related systems. Interacts with College departments, Ohio Department of Higher Education, State of Ohio, Job and Family Services, National Student Clearinghouse, higher education institutions, high schools and other community entities.
Other Duties and Responsibilities
The related job duties encompassed in each department for a specialist are the focus for this role, while becoming a subject matter expert in at least one function and being cross-trained in all of these functions.
Manages multiple assignments of varying complexity while meeting federal and state, as well as, internal regulations and procedures. Demonstrates the ability to adapt to changing needs of the College and business partners. Attends all required department meetings and trainings. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.
Typical Office environment. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities: Knowledge of: Ellucian Colleague or other student information system; Radius by Campus Management or other CRM (customer relationship management) system; FERPA; computer software, including the Microsoft suite, HTML/XHTML, SQL, and database management; and standard office practices and procedures. Skill in: operational analysis and troubleshooting technology systems; supporting program functions; computer programming and systems maintenance; complex problem-solving; multi-tasking; verbal and written communications; maintaining good public relations and customer service; general typing and operation of office equipment. Maintains confidentiality of student records in accordance with the Family Educational Rights and Privacy and Higher Education Acts. Ability to: work independently, demonstrating initiative and follow through; effectively navigate multiple tasks and activities; exhibit flexibility in work schedule and job tasks; collect data, establish facts, and draw conclusions pertaining to system operations problems and enhancement; appreciate diversity and work effectively with persons of different cultures and backgrounds; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; handle routine tasks while maintaining a high attention to detail; exhibit a pleasant telephone manner; answer routine and complex inquires; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups.
High School Diploma or GED. Three (3) years of systems experience. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2945_1583500092
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.