The City of Madison is searching for an experienced Associate Director of Operations who will manage staff and oversee quality and sustainability efforts. The Monona Terrace Community and Convention Center is a place where nearly a half a million people gather each year to share, learn, grow, plan, design, and connect with one another. From formal events like conventions and conferences to public events like Dane Dances, Monona Terrace has wide geographical draw attracting local, regional, state, and international events each year. This Frank Lloyd Wright-designed building is a treasured community asset that has far reaching economic, business and quality of life impacts. This facility is located in the heart of Madison's vibrant downtown on the shore of Lake Monona, two blocks from the State Capitol. Its spectacular multi-level structure features public promenades, meeting rooms with striking lake views, and the attached 240-room Hilton Madison Monona Terrace. In addition to 85,000 square feet of interior function space, gracing the rooftop are 68,000 square feet of gardens that may be reserved for events. Meeting/exhibition space includes a 40,000 square foot exhibit hall, a 14,000 square foot ballroom, 315 seat lecture hall and 20 additional meeting rooms totaling 28,000 square feet.
You will be responsible for managerial, professional, administrative, and supervisory work as a senior manager for Monona Terrace Community and Convention Center (MTCCC). This work involves independent supervisory and program administrative responsibility over the various operations departments including event conversion staff, custodial, command center and guest service attendants, maintenance, and the gift shop. This position will include oversight of lower level supervisors relative to directly managing staff in the areas of Operations, Maintenance, Command Center, Gift Shop and Guest Service Attendants. You will also be expected to participate in driving the organization toward achieving its objectives. As part of the leadership of the organization, you will be expected to do your part in the support of strategic and operational decision making in a "business partnering" capacity. This is in addition to fulfilling traditional stewardship responsibilities relating to governance, compliance and control, and business ethics. Specifically, this position will be primarily responsible for the overall standard of the physical plant and grounds including the sustainability of LEED-EB certification and for the Quality Improvement Program which is an integral part of Monona Terrace Operations. The work is characterized by the regular exercise of independent judgment in the application of management procedures and principles in a business and governmental setting and the performance of other related business management functions. Under the limited supervision of the Monona Terrace Director, this position requires considerable professional expertise, initiative and discretion in meeting objectives.
Three years of responsible professional experience supervising or coordinating operations and maintenance activities in a business setting, including at least one year of staff supervision in the convention, hotel, and/or hospitality or related industry.
Graduation from an accredited college or university with a Bachelor's degree or higher in Business Administration, Public Administration, Organizational Development, or Hospitality and Tourism or related program.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Four (4) years experience in applying the following:
Organization development, leadership, process management, operations and maintenance management, training and development, strategic planning, and quality initiatives management.
Analyzing, designing and leading individual, team, and organizational level change and development strategies.
Continuous improvement processes and quality improvement programs.
LEED-ED programs and ability to lead the application process for related awards.
Customer care processes and techniques.
Business and municipal financial and internal control practices and procedures and the ability to apply them to a variety of situations.
Two (2) years experience in applying the following:
Word processing, data management and spreadsheet software and their application to facility and project management.
Internet technology and USI-EBMS software and their application to facility and project management.
Familiarity with the following:
Retail sales techniques and practices.
Office practices and client based customer service
About City of Madison
The City of Madison is committed to providing the highest quality service for the common good of our residents and visitors. We accomplish this mission through our values of equity, civic engagement, well-being, shared prosperity, and stewardship.