Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pathology and Immunology. The position is located at the Institute of Health. This position is for the Medical School Campus.
Serves as a resource to clinical departments for improving operational processes and access to clinical care. Under direction from CEO and Executive Director, Physician Practice Development, position will be responsible for working collaboratively with clinical departments in defining access improvement projects, conducting data analysis, facilitating workgroups, and monitoring, tracking and reporting results that focus on improved access to the clinical practice.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assists clinical departments in identification of the process or operational area requiring redesign or improvement, develops project scope, charter and workplan, facilitates meetings to accomplish the identified tasks, and documents project outputs.
Leads project teams in conducting performance improvement and process redesign projects using appropriate analytic and facilitation techniques as the situation requires:
Measures current organizational and process performance using a variety of qualitative and quantitative techniques including: one-on-one user interviews, user workshops, surveys, observational studies, and statistical analysis.
Develops process maps of existing and future state processes using appropriate techniques and software.
Structures and conducts best practice research, process analyses, benchmarking and performance baseline measurement activities.
Improves the process using sophisticated methods such as design of pilots, FMEA, re-engineering, Six Sigma and Lean techniques.
Develops models that analyze the financial and operational impact of proposed performance improvement initiatives.
Utilizes key business skills to guide project leadership and team members in achieving the stated business objectives.
Possesses a strong understanding of the change management issues associated with large scale change and provides solutions to manage change
Uses strong oral and written communications skills to effectively convey project progress and results to working groups and executive steering committees.
Applies strong group and process facilitation skills in leading groups and individuals in challenging the status quo.
Brings a strong understanding of the fundamental drivers of physician practice business performance to the table during project planning and execution.
Provides consultation to clinical departments regarding performance/process improvement approaches and tools.� Supplies knowledge of tools and trends from the healthcare quality industry and facilitates access to information and outside resources regarding implementation of six sigma methodologies.
Works with other FPP staff in Clinical Operations, Service Quality, Patient Safety and PBS and FPP IS to bring a wide range of skills and knowledge to a performance improvement project.
Spends majority of time on performance improvement/transformation projects and may spend a small portion of time filling other roles within the organization.
Master’s degree required or minimum five years’ experience in clinical setting.
Experience in performance improvement, quality, or management engineering.
Strong data analysis, facilitation, organizational and communication skills.
Ideal candidate will be trained in process improvement methodologies and will have experience in the physician practice setting.
Knowledge of performance improvement principles, tools and techniques.� Educational learning through IHI, black belt training and/or extensive Lean principles coursework and project management.
Self-directed individual adept at organization and planning, managing multiple demands, and achieving results.
Ability to work with a wide range of healthcare professionals in a demanding, fast-paced environment.
Demonstrates experience with and skilled use of MS Office Suite (Word, Excel, PowerPoint, Visio, MS Project).
Superb written and oral communication skills with particular emphasis on interpersonal skills.
Analytical reasoning, interprets and evaluates complex information, while identifying patterns and essential issues.
Team development and facilitation techniques applied to quality improvement or project teams to achieve their highest potential.
The hiring range for this position is $78,874 - $104,499 annually.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.