Serve as the conduit between EH&S subject matter experts, school stakeholders, application vendors, and the CSIT/HUIT team to ensure that EH&S software solutions are conﬁgured correctly to support the business operational needs. Troubleshoots with vendor or HUIT-CS to help identify root cause of system issues and develops and implement corrective actions.
Lead the EH&S IT Roadmap; a process to identify and implement appropriate software solutions based on research, benchmarking, and best practices.
Provides product management support. Maintains a prioritized master list of possible improvements for systems and processes; regularly connects with Business Leads, HUIT Team Leads, and others to assess their system needs, the potential for better leveraging current functionality, and the potential for new functionality in the system; proactively seeks to design solutions.
Must be an effective problem-solver with attention to detail and be able to interact effectively in a highly political and decentralized academic environment, have the ability to communicate effectively and articulately in both spoken and written communication with a diverse constituency, and have demonstrated experience in successfully and effectively developing collaborative relationships and partnerships, and capacity for managing multiple tasks/priorities on deadline in a fast-paced, continually adapting work environment.
Works with procurement to identify and track KPIs for SAAS vendor agreements and manage vendor relationships.
Provide thought leadership and vision on the technology supporting the Business groups
Accountable for the delivery - on time and on budget of all IT projects / multiyear programs associated with the business group.
Administrative manager for other EHS Business Analysts or EHS project management staff as applicable; Provide guidance to staff on technical issues
Participate in long term strategic planning for the application portfolio(s)
Ability to think strategically while working through tactical short-term priorities
Proactively communicate and collaborate with EH&S managers and staﬀ, EH&S customers and other Harvard stakeholders to discover and/or analyze process needs and requirements and to document functional and business requirements including user stories, workﬂows, requirements traceability matrices, mockup layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.
Write system speciﬁcations when adding new functionality to EH&S applications and work with EH&S managers to update speciﬁcations and priorities as needed.
Analyze data relevant to processes, deﬁne data requirements, evaluate information gathered from multiple sources, reconcile conﬂicts, and distinguish underlying business requirements from user requests.
Determine, develop, and/or document processes and work ﬂows, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes for both existing and envisioned future applications.
Perform functional testing on enhancements, modiﬁcations, and system changes for EH&S applications. Create and develop test case scenarios, perform functional QA testing, facilitate user acceptance testing (UAT), and performs regression testing.
Review data post-system implementation to measure success; lead processes to deﬁne standards of improvement success.
Partner with management, project champions, program owners, process owners, project managers to align process improvement initiatives with EH&S business objectives. Engage leadership and stakeholders to understand eﬀective corrective actions and to obtain support and buy in for changes.
Salary Grade: 059
Union: 00 - Non Union, Exempt or Temporary
Please note an equivalent combination of education and/or related experience may be considered in lieu of a bachelor's degree. An earned professional certificate from a post-secondary institution of higher learning, associate's degree, and/or bachelor's degree may be considered towards experience.
Experience with running and managing large IT projects
Ability to work in a fast-paced environment, handling multiple assignments for independent operating units.
Must demonstrate excellent behavioral competencies such as strong customer service orientation, organizational skills, verbal and written communication skills, a bias for action, and empathy for users.
Experience working with users to gather requirements and delivering applications through a change process involving phases for building, testing, UAT, and deployment.
Strong project planning experience including development and execution of plans and strategies. Demonstrated experience determining the impact on existing business systems when system modiﬁcations and/or enhancements occur, creating new processes and/or modifying existing processes in support of new system implementations.
Demonstrated knowledge of College/University and/or understanding of EH&S management processes and applications preferred.
Demonstrated specialized knowledge and experience in managing major business systems, reengineering initiatives, and implementing best practices.
Experience or working knowledge of Peoplesoft, SABA, Maximo, Salesforce, or other software applications and their capabilities.
Understanding of limitations of technology solutions and ability to suggest business process changes to more closely align technology support of EH&S business systems.
Advanced graduate degree or professional certiﬁcation in Business Systems Analysis, Lean Six Sigma, or project management.
Project Management certiﬁcation (PMP), Business Process Management and/or Business Process Modeling certiﬁcation.
Experience with IT project management methodologies preferred
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Must have the ability to eﬃciently learn proprietary systems and new applications as needed. Ability to motivate cross-functional teams and prioritize work in a fast-paced, constantly changing environment.
Strong sense of business acumen and professionalism with problem solving skills and the ability to analyze and work to implement eﬀective solutions on problems.
Able to interact with all levels of management and staﬀ subject matter experts
Self-motivated, well-organized, dependable, innovative, possess good judgment, and with limited supervision. Candidates should be comfortable with constantly shifting priorities and be a team player with the ability to work independently.
Share accountability for realization of results with project managers, EH&S program owners and process owners and assists in presentations of recommendations to stakeholders and process owners.
Facilitate the on-going communication between functional and technical EH&S staﬀ to ensure clarity on problem statements, business requirements, timelines and the feasibility of technical solutions. Identify gaps in user understanding, develop and deliver training to business users
Work with CSIT/HUIT on schedule of updates working closely with HUIT and drive vendor interactions when needed.
Understands and appropriately help to educate users on policies, and risks, partner with management to resolve issues or clarify business processes when needed.
Analyze complex information and situations to identify problems and relevant factors, formulate logical conclusions, and recommend and implement eﬀective solutions. May manage small projects where an IT Project Manager is not assigned
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 51971BR
About Harvard University Campus Services
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