Assistant Director of Online Tutoring and Global Initiatives
About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity: The Assistant Director of Online Tutoring and Global Initiatives at the Peer Tutoring Program will assist, support, and advise the Director of the Peer Tutoring Program with all aspects of the online tutoring operations, including program management, as well as propose global initiatives for the unit. The Assistant Director will develop, cultivate, and manage relationships between students, tutors, faculty, and advisors across the Departments/Programs and Colleges on a global scale to assure the on-time delivery of high-quality tutoring assistance.
Responsibilities: The Assistant Director of Online Tutoring and Global Initiatives will have the opportunity to guide the development and growth of the online peer tutoring program at Northeastern's main campus and the satellite campuses, as well as the NUin global online tutoring services. In doing so, the Assistant Director will be expected to perform the following duties and responsibilities:
Lead efforts to assess student tutoring needs in a global spectrum.
Create initiatives to meet the student's tutoring needs by collaborating with the faculty across campuses.
Build strong and sustainable partnership with all stakeholders and serve as a resource for online tutoring assistance.
Manage all aspects of the Online Tutoring Services including recruiting, selecting, training, hiring, and paying peer tutors, as well as perform duties assigned by the Director of the Peer Tutoring Program.
Plan and deliver tutor training in accordance with the College Reading and Learning Association (CRLA) Tutor Certification guidelines.
Create and facilitate workshops related to learning theory and practice.
Assist the Director with the development of online tutoring guidelines, best practices, and other tutor training relevant materials.
Collaborate with other Assistant Directors and/or Department Tutoring Coordinators to make sure the policies, procedures, and standards are followed, and Program targets are met every semester.
Address challenging student situations related to tutoring assistance.
Support peer tutors by providing professional development and leadership opportunities.
Assist with targeted outreach efforts to connect students with appropriate tutoring resources to increase student learning outcomes.
Maintain records and collect data for assessment purposes.
Run assessment reports to evaluate performance for both peer tutors and the Tutoring Program.
Support office-wide initiatives and represent the Program internally and externally.
Promote the Program internally and externally by generating print/digital content, presenting at conferences and other venues, maintaining the Program website, and updating content as needed.
Qualifications: Bachelor's Degree is required. Three to five years of program management experience of online tutoring using an online tutoring platform, both synchronous and asynchronous, as well as familiarity with the standards for running academic assistance programs. The candidate must be an experienced professional, capable of independently leading program development and management, as well as performing a range of academic support and management functions.
This position requires initiative, innovation, problem-solving skills, strong communication skills (verbally and in writing), ability to make informed decisions in time-sensitive situations, and the ability to make sound judgments. Able to demonstrate strong communication skills, the candidate should be able to network with departments and colleges worldwide to better understand the tutoring climate and the tutoring needs for upcoming semesters. The candidate should be able to promote the program to all new students and encourage them to attend and apply. In time-sensitive situations, the candidate should be able to triage and manage hectic situations in a calm and effective manner. Working within limits of mandated Student Employment deadlines, the candidate should accurately and timely approve and complete payroll. The candidate should have an understanding and willingness to take the lead in creating and implementing new features and services based on changes in student technological and academic needs and demands related to online tutoring. Experience using Salesforce and Banner (preferred). Experience with procurement, Excel, event planning, and WordPress preferred.
Master's Degree in Higher Education, or other related fields is preferred.
Running an online tutoring program, and being comfortable with the technology
Being able to troubleshoot and resolve any issues related to using an online tutoring platform
Familiarity with best practices and standards of online tutoring programs
Applying management and program planning principles
Problem-solving complex programming issues
Serving a diverse student population on a global scale
A demonstrated ability to handle multiple responsibilities concurrently, work independently in a fast-paced and dynamic environment, and experience working and leading student workers
Salary Grade: 11
Additional Information: n/a
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.