Under the direction of the Access Services Librarian, coordinate the interlibrary loan department and manage the workflow for Fisher Digital Publications, creating an atmosphere of excellent customer service. In collaboration with the Circulation Coordinator, train and coordinate the work of student employees and circulation supervisors. Exercise independent judgment and function with minimal direct supervision in routine areas of responsibility. Contribute to planning and the development of policies and procedures for the Access Services Department.
Coordinates interlibrary loan processing, and processing of materials for Fisher Digital Publications. Serves as a member of the Access Services team. Serves as the primary contact for ILL and FDP.
Knowledge of interlibrary loan software, such as: ILLiad and OCLC.
Customer services attitude and ability.
Strong oral and written communication skills.
. Ability to train, delegate, and manage the work of others
Ability to work positively and productively in a changing environment.
Knowledge of Windows/PC Environment.
Ability to handle frequent interruptions
Strong analytical/problem solving and critical thinking skills.
Ability to manage multiple projects and functions.
Ability to work independently.
Ability to interact effectively with a wide variety of patrons and members of the campus and professional community
Maintain high level of confidentiality.
Supervision of Employees:
Physical and Mental Demands:
Prolonged sitting; some bending and stretching; normal standing and walking throughout the course of the day.
Periods of extended computer usage.
Must be able to lift up to 30 pounds.
Requires dexterity and data entry skill
Ability to think clearly amid changing priorities and circumstances.
Maintain professional attitude and demeanor in difficult situations.
Ability to multitask in a very busy work environment.
Exercise sound judgment.
Maintain high level of confidentiality.
12 months/year, 35 hours/week
It is the policy of St. John Fisher College to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.
The College does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
Internal Number: 1883
About St. John Fisher College
St. John Fisher College is an independent, liberal arts institution in the Catholic tradition of American higher education. The College emphasizes liberal learning for students in traditional academic disciplines, as well as for those in more directly career-oriented fields. We are committed to enriching the work, teaching and life experiences for all faculty and staff, in support of the College’s mission. Human Resources is dedicated to providing high quality service with a true sense of personal value for all faculty, staff and their families and consistently meeting or exceeding expectations in all human capital disciplines. Mission: St. John Fisher College is a collaborative community dedicated to teaching, learning, and scholarship in a student-centered educational environment. The College is guided by its liberal arts tradition and its Catholic heritage, as expressed in the motto of its founders, the Basilian Fathers: “teach me goodness, discipline, and knowledge.” Fisher engages individuals in lives of intellectual inquiry, professional integrity, and civic responsibility, where diversity and service to others are valued and practiced.