About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Support 2 business lines in RB including CA/BB with below major scopes but not limited to
Drive process design and maintenance when changes happen to ensure our DOI is always in line with business strategy, customer needs, GPS, external laws/regulatory requirements, and all SCG standards by DOI preparer in the team
UAT design and test coordination relating to branch operations and services
Drive new initiatives for HC optimization and productivity improvement in term of process efficiency and effectiveness, risk prevention and compliance operations from central level . HC budget and planning, MI report where applicable, subject to detail assignment
Support MO head to achieve operations excellence from central level that able to proactively and independently lead and follow through all front-line issues in term of process, system, understanding on DOI/regulatory requirements/GPS/group standard/legal terms, audit inspection, regulatory issues, and other ad-hoc issues/incidences/service complaints
Strong governance on vendor management in term of contract renewal, vendor performance tracking and management, risk governance to ensure end to end governance on vendor/third party services in line with TRPT policy and business strategy/expectation
The Role Responsibilities
Support business initiatives and RB COO's focus
Provide efficient, reliable, responsive and professional operations support to front-line and regional service leaders to ensure high class services to customer and operation excellence in term of execution accuracy, timeliness and effectiveness
Learn, understand and strictly adhere compliance to local regulations requirements, bank policies and procedures in day-to-day responsibilities.
Drive and support cost optimization initiatives to achieve cost saving target
Operations & Control
Drive initiatives to improve processes through optimization, simplification and automation. And, through CST/Spot check/audit finding study at central level periodically, find opportunity for process revamp in term of better risk control or operations efficiency by working with regional leaders and drive it happen
Lead and support from central level for all kinds of product/business initiatives and change requests from regulator/group/country in coordinating with project manager and other concerned parties to take ownership for driving the result, which include below key responsibilities:
Conduct feasibility study and brainstorm on initiatives
Compile User Requirements
Project plan and resource planning
Project monitoring and quality control
System & workflow integration
Vendor evaluation, logistics and other related arrangement
Functional Specification Review
Conduct User Acceptance Testing
Organize pilot test or implementation approach
Conduct Post implementation review
Give full support to regional leaders for internal audits, regulatory on-site or offsite inspections and regular or ad hot self-assessment, retrieving documents/information required, preparing management reports, tracking audit issues, CST findings and ensure management actions are completed within due date.
Lead end to end management of proximity service at central level including vendor mgt, settlement, group and country KPI/project deliverables, DOI update to meet group GPS/country standard if any
Support MO Head in HC optimizations and people development by taking below key responsibilities
Integrate frontline service resources by developing and implementing Branch Operations & Services Capacity Model for standardization, optimization and productivity improvement.
Maintain staff headcount list by branch/city/region on regular basis.
Monitor and analyze the transaction volume vs. branch operations & service capacity to achieve HC optimization targets.
Design scorecards for line managers to manage performance, ensuring targets are achieved for MO related metrics (e.g. Productivity, Service KPIs, Operations Loss, Audit reviews, etc.)
Drive initiatives to improve MO productivity to achieve cost optimization objective
By working with LA team in developing service staff training program to support branch operations & services to upgrade frontline capabilities and staff engagement.
Support MO Head and team in achieving Anti Money Laundering Prevention
Accountable for implementing and complying with AML requirements when performing duties.
Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
Actively participate in various campaigns related to service team and achieve the target
Develop multi-product knowledge and job skills to support different segments and sales channels
Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline
Our Ideal Candidate
A university degree with 3 year or above related for both retail and corporation operations experiences;
Sound knowledge of bank products, services, procedures and regulations;
In-depth knowledge of operational risk management and reputational risk management;
Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations;
Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
Good command of both spoken and written Mandarin and English.
Familiar with MS office software
Considerable experience in running projects (with PMP/Agile or other relevant certification preferably)
Ability to conduct stakeholder's meeting, workshop, gathering of user requirements for system development & enhancements, perform UAT etc;
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .