About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Support Cash Operations in aligning change initiatives to target operating model
Support Cash Operations in digitization and efficiency agenda items
Maintain operations capabilities matrix for Cash Management
Track change initiatives for Operations from ideation to post-delivery, in relation to the Cash business plan and scorecard
Collate and maintain repository of key operational changes from countries, regions, GBS and Group, with classification in appropriate buckets for tracking
Perform initial analysis for prioritizing requests; with analysis to be performed in terms of completeness and with view of client experience, operational efficiency, risk mitigation and revenue impact
Bucket requests into appropriate streams of work, roadmap
Ensure standard documentation, communication, capability updates are completed for key changes
Communication to stakeholders on changes and coordinate generic communications and acknowledgements where required
Review the business case and associated content for quality
Surface potential blockers and impediments on change deliveries
Track Operations change requests and maintain overall view of LuW/DtW items relating to Operations
People and Talent
S upport a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.
Adhere to the Bank's risk framework and related policies and standards.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Cash Operations Cluster Heads and Country Cash Ops Heads
Cash Product Operations Head
Cash Payments, Collections and Clearing Operations Head
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .