This role serves as the main liaison between the Student Accounts business area and JH University Information Systems (“UIS”). The position helps define and prioritize business requirements ensures clear communication of the current state, requirements, analysis, and user stories to the appropriate stakeholders. Additionally, this position will ensure that work is aligned with business and technical strategy, creates criteria for testing, and assists with triage of any issues identified by business or technology partners.
Essential Job Functions
Provide a single point of contact for business stakeholders and act as a liaison between the stakeholders and UIS.
Fully understand business problems presented and recommend creative solutions.
Elicit, define and document business process needs for new, existing and/or enhanced products, services, or optimized business processes.
Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity.
Manage business and functional requirements for new business solutions. Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met.
Develop test cases and perform and coordinate user-acceptance testing.
Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation.
Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
Facilitate customer demands, evaluate requests, manage prioritization and work with the appropriate technical team to resolve issues.
Apply a Lean/Agile mind-set to work and support organizational agility.
Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach.
Assist with the triage of production-related issues.
Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts.
Bachelor’s degree required.
Master’s degree preferred.
Minimum of four years of related work experience demonstrating increasing responsibility.
Experience in higher education, project management, and accounts receivable/billing is desired.
Experience with document imaging systems, preferably OnBase.
Special Knowledge, Skills, or Abilities:
Can explain basic technical concepts to a non-technical audience.
Demonstrates strong logic and reasoning capabilities.
Process-oriented, with the ability to write current state and future workflows.
Strong interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
Demonstrated ability to articulate clearly and effectively.
Superior listening, oral and written skills.
Detailed understanding of different phases of the software development life cycle.
Ability to develop test cases and oversee user-acceptance testing.
Classified Title: Business Analyst Working Title: Business Analyst - Student Accounts Role/Level/Range: ATP/04/PD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mon-Fri 8:30-5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001449-Homewood Student Accounts Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.