Information Assistant - Community Based Testing Center 14436
The Community Based Testing Center at West Virginia University is seeking applications for an Information Assistant. This position is responsible for administering on-line testing in a high security office. A testing environment is intense, offers opportunity to exercise problem-solving skills under pressure, significant contact with public; maintain confidentiality for clients. Attendance requirements are inflexible, and position will work some Saturdays and evenings.
In order to be successful in this position, the ideal candidate will:
Administer exams, continuously monitor candidates, verify identity, digital photographing, thumb printing, maintain working knowledge of all Prometric practices, policies, and procedures, protect security of software and testing equipment, identify and report irregularities at testing center, communicate with Prometric's technical department, and maintain training and certifications on all Prometric equipment.
Perform biometric fingerprinting and identification scanning.
Operate biometric web cam.
Greet candidates, convey instructions, verify id validation, collect and file documents.
Security of opening and closing testing center, maintain office supplies, resolve candidate issues and or building problems.
Clean and maintain office and testing room.
Work Hours : 20 hours/week
Pay Grade : 10
High School Education or equivalent.
Six (6) months experience in each of the following:
Dealing firmly with public.
Verbal skills to communicate effectively.
Organizational skills demonstrated in a professional environment.
Dealing with culturally diverse candidates.
Ability to read and interpret operational documents.
Ability to compose and send routine reports and correspondence.
Willingness and ability to work well in the intense expedite check-in procedures.
Ability to contend with multiple telephone calls, callbacks and registrations.
Ability to cope with demanding thorough and continuous monitoring of testing room.
Computer literacy skills, basic understanding of computer hardware and software.
Ability to multi-task.
Ability to handle highly secure confidential information and compliance issues.
Ability to handle emergency situations.
Dress code is professional.
Must pass the Test Center Administrator certification after 60 hours of onsite training.
Simultaneous computer skills, close visual attention to candidates and surveillance equipment, and telephone response.
Lifting or moving office equipment of 30 pounds or less (Occasionally).
Staying extremely alert (Constant).
Computer multi-tasking (Constant).
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Mar 2, 2020
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 200523
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.