The Workplace Change Manager will lead the adoption of new working practices, ensuring they are seamlessly embedded into the client organization. The Workplace Change Manager will liaise with staff, stakeholders at all levels and clients to assess the change, determine the impact, and design a strategy to support the client organization through the change (from initiation through delivery to post move support).
You will be responsible for implementing the strategy, measuring its effectiveness and creating ways to sustain the change. This includes designing and leading all change management activities across leadership and stakeholder engagements including, but not limited to; coaching, training, workshop design and delivery, communication design and delivery, creating exhibition spaces, building change champion networks, planning and conducting familiarization of new spaces and coordinating meetings/events etc.
The Workplace Change Manager needs to be a self-starter, bringing new ideas to work effectively at all levels of the organization. The ability to confidently and sensitively influence others, including executive leadership to deliver a common goal will be paramount. At the heart of this role is a pro-active, client focused approach, where the ability to communicate and partner with multiple stakeholders is crucial. The role is 'hands on' and will require demonstrable project and change management experience.
Characteristics of responsible projects/programs: Complexity: Low to Medium Risk: Low to Medium Value: Typically <$100k USD Geography: National May Oversee a Team
ESSENTIAL DUTIES AND RESPONSIBILITIES
Single point of contact for all change/engagement/communication related issues - key interface for client and project team
Design, lead and implement an engaging change program, appropriate to the type and level of change
Undertake change impact analysis, change readiness assessment, stakeholder mapping, and senior level engagement to inform the change program
Own key relationships with stakeholders across all levels, gaining their buy-in to the change and leveraging them as necessary and appropriate
Develop communication strategy and detailed plan for delivery. Produce communication materials (working with internal client communication team as appropriate)
Design and implement coaching, training, workshops, exhibition spaces, drop-in sessions, familiarisation tours and any other engaging interventions appropriate to the change and culture of the organization
Recruit, lead and inspire a network of change champions from across the client organization
Communicate at a high level and engage with other project team members to develop and implement the change plan
Continually measure impact of change and communication activities; adapt and refine program of delivery as necessary
Facilitates regular meetings to review project status for active and pending projects (project pipeline). Collaborates with core team to develop solutions and leads project team through implementation and completion.
Responsible for reporting status of individual and groups of projects and programs. Provides appropriate levels of detail, and summarizes complex issues succinctly.
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience preferrably of related change management experience. Prior Supervisory experience preferred.
A strong understanding of workplace strategy and change management principles
Good understanding and knowledge of workplace trends / workplace generally
Practical hands on experience of workplace change management, engagement and communications
Knowledge of or experience in workplace consolidations, agile/flexible/activity based working implementations, portfolio optimization, workplace concept/guideline development, moves strategy/ management, technology as an enabler
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Softer skills relating to gaining business buy-in/stakeholder management, relationship building, communication strategy and development, confident to lead client conversations, sell the workplace proposition (flexible working) and deal with resistance around the change
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 20005217
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.