Supervised by the Executive Director, Admissions, the Assistant Director, Admissions Systems oversees the systems and tools for the Office of Admissions across the portfolio of program offerings for the School of Professional Studies (SPS). The growing set of School offerings includes cross-disciplinary Master's Degree Programs, Post-baccalaureate Studies, Pre-Graduate Certificate Programs, High School Programs, and the American Language Programs. The Assistant Director, Admissions Systems is responsible for the overall management of the systems and tools used to support recruitment, admissions, and early stage enrollment, including but not limited to, the online admissions application and ancillary forms, the CRM as it pertains to these areas with workflow and communication management, survey and event tools. This position is a key decision-maker for the Office of Admissions and will involve long-term strategic thinking and planning.
Systems and Data Governance - Works collaboratively with the governance group to sure all these responsibilities aligned with established governance policies
Proactively recommend and implement improvements to the online application based on feedback from prospects, applicants, staff, and other relevant parties as well as individual research.
Maintain awareness of system upgrades and enhancements; act as designated Slate super user for Admissions. Active participant in the Slate community of users to identify best practices, trends, and new opportunities for workflow and system enhancements to streamline processes and increase effectiveness of the tool.
Ensure that new users and new programs are added to the system as appropriate and provide training to new users, and ongoing training to all users.
Integrate existing systems with new systems and tools.
Maintain relationship with vendor providing the online application tool, currently Slate.
Take lead on resolving system problems and partner with the appropriate stakeholders to resolve problems that require escalation, including SPS team members, system user communities and vendors, as appropriate.
Strategize report development to meet team and stakeholder needs, including requirements gathering and partnering with stakeholders on ideation through assessment.
Create reports that identify data errors, problems or oversights using existing campus-wide reporting tools. Tracks records throughout the admission life cycle with best-practice strategies that enhance unit performance.
Work with the data and information services staff to configure systems for reports.
Ensure data integrity across systems.
Create auditing framework for the assessment of data accuracy and integrity within the application system and the transfer of data across systems.
Continued support for Salesforce TargetX processes and workflows through winter 2020.
Manage the admissions cycle transition within the application system.
Responsible for pre-launch application planning, test script creation, and QA process.
Collaborates with external stakeholders on needs for new programs in the online application. Provides guidance and best practices on build process.
Subject matter expert on system workflows; suggest new processes for streamlining admissions and operations requests.
Identify communication needs related to forms and workflows in Slate; partner with Marketing team on content creation.
Own process manuals for systems-related work. Partner with Assistant Directors of Admissions on manuals for procedural workflows.
Run admission decisions and SIS record fixes on a daily basis.
Assist with school-wide events such as orientation and graduation.
Performs other duties as assigned or requested.
Bachelor's degree and/or equivalent related experience required
3 years related experience
Experience in higher education, specifically in an admissions role.
Familiarity with SIS, Salesforce TargetX, Slate, and other systems, applications, and software used by the University and the School.
Knowledge of SPS programs.
Working knowledge of current trends in higher education nationwide and internationally.
Demonstrated project management experience.
Demonstrated experience providing high quality administrative support for a CRM or online application for admission.
Intellectual curiosity, sound problem-solving and decision-making abilities, and strength in creative and innovative thinking.
Experience with identifying needs and building consensus around high quality reports that support strategic business goals.
Demonstrated ability to work collaboratively as part of a team as well as the initiative and ability to start and complete projects with minimum direction necessary.
Ability to handle confidential information in a mature, professional manner.
Advanced proficiency with Excel.
Proven ability to work with external and internal partners to reach a common goal.
Exceptional attention to detail and the ability to perform routine and non-routine work with changing priorities.
Demonstrated ability to manage multiple projects simultaneously.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 506758
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.