A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Basic Responsibility Responsible for the day to day management of the Online Resources and Publications department including supervising and training staff, assisting in creation of content plan to meet budget goals and managing its implementation, budgeting, overseeing and implementing content quality system, and managing product development processes.
Specific Responsibilities 40% Manage Online Resources and Publications Department Operations
Manage the daily operations of the online resources and publications department. Establish operational objectives and delegate assignments to department staff. Plan and direct department work.
In conjunction with the Associate Director and Manager Quality, Curation and Editing/Production, create the publications and online resources content schedules.
Collaborate and coordinate with marketing manager and business development manager to assist with ensuring effective product marketing and training. Communicate planned schedules, create effective product marketing language, and review drafts. Assist in soliciting contributor interviews, videos, and photos. Create or direct the creation of select content for social media. Select featured products for promotion and collaborate on plans for related promotional efforts at events.
Manage the implementation of content plan to meet budget and product goals. Plan and allocate resources and staff to ensure deadlines for content production and distribution are met.
Monitor and document standards and processes for content creation to maximize efficiency, productivity, and quality of ICLE products and services.
Develop and monitor quality standards in collaboration with the Associate Director.
Ensure that content is produced in accordance with ICLE quality standards, content creation system, and relevant brand standards. Identify quality issues and propose solutions to Associate Director.
Review and lead problem-solving efforts to create efficiencies and reduce expenses for content production and department operations. Recommend and develop efficiencies and ensure documentation of processes.
Ensure staff are identifying, recruiting, developing, supporting and maintaining effective working relationships with contributors. Ensure that contributor pool is representative of the Michigan Bar and meet ICLE standards of excellence.
In collaboration with Associate Director, manage and handle compliance with contracts related to content acquisition, creation and management.
Represent department at ICLE meetings. Provide leadership to resolve issues concerning the department. Collaborate across departments.
Oversee adherence to proper University and ICLE HR and financial controls and procedures within the department. Includes reviewing and approving department p-card activity for business appropriateness and correct coding.
20% Team Management, Administration and Supervision of Staff
Hire, evaluate, coach, train, develop and discipline staff; determine their assignments; and review their work.
Create and manage timelines, set and adjust work schedules, priorities and projects for assigned staff. Evaluate and approve work output, appraise department productivity. Verify department timesheets.
Plan and manage ongoing staff training in all relevant areas including customer discovery, adult-learning and education, volunteer management, and legal writing and research. Review and update training.
Promote team development. Empower employees to be responsible for their own work and goals. Delegate responsibility, require accountability, and provide regular feedback.
Organize and lead department meetings.
Align department’s practices and decisions with ICLE’s strategic direction. Ensure staff are aware and trained on ICLE’s strategic direction, strategic initiatives, and market research findings.
20% Product Development and Innovation
Assist the Associate Director with ongoing customer needs assessment by making assignments and providing direction to staff lawyers, reviewing their analysis, and assisting in synthesizing results. Ensure regular contact with customers in collaboration with Associate Director and consistent with ICLE strategic direction.
Provide regular communication to staff about customer research findings and product development. Ensure staff regularly review, understand, and apply findings to their work. Assist the Associate Director with communicating product vision and business purpose.
Responsible for ensuring that product improvement and new development moves forward in a timely manner by creating project plans, assigning and reviewing work, coordinating across the Institute, and meeting established deadlines. Resolve issues and provide direction.
Ensure product development adheres to specified business and quality standards.
Assist the Associate Director with the creation, review and revision of policy database. Effectively communicate new and revised policies across the Institute.
Lead strategic objectives as assigned. Assist Associate Director in leading larger strategic initiatives.
15% Budget and Business Related Reporting and Analysis
Responsible for Online Resources and Publications Core Management Reports.
Assist Associate Director in product analysis by regularly reviewing standard usage reports for online products and the ICLE Community. Track trends, raise red flags, and provide regular reporting and analysis.
Work with the Manager Quality, Curation and Editing/Production to regularly run and report on print publication key indicators including subscriber numbers, returns, etc. Identify trends and recommend courses of action.
Assist the administrative team in establishing annual FY budget. Review financial statements and track progress against final approved department budget. Includes estimating and projecting expenses and revenue monthly, assisting in writing monthly variance explanations, controlling costs, reviewing invoices, managing vendor review and approval process.
Assist in creation of quarterly executive committee reports.
5% Other Duties as Assigned
Member of the State Bar of Michigan or able to gain membership within one year.
3-5 years’ experience with professional education or publishing organization, including managing subscription-based product lines.
2-4 years’ supervisory experience.
Demonstrated ability to delegate effectively to professional staff; experience effectively leading teams and leading change initiatives.
Project management experience including ability to create detailed complex plans; effectively manage meetings, effectively make presentations.
Demonstrated ability to manage a budget and major projects.
Ability to evaluate and compare various courses of action; present options, and make recommendations supported by data.
Thorough understanding of Internet-based products and services, and database-driven products.
Proficient user of Microsoft Word and Excel.
Demonstrated experience in conducting customer interviews and discovery, analysis and reporting of results.
Ability to read financial reports and track budget results.
Ability to collaboratively communicate cross-departmentally.
Understanding of customer interview, survey, and user testing techniques. Proven ability and experience in cultivating, managing, and supporting key business relationships.
Excellent oral and written communication skills.
Knowledge of intellectual property law; ability to negotiate and draft contracts.
Knowledge of adult-learning techniques.
Knowledge of principles of design-thinking.
Ability to develop and implement policy decisions.
Knowledge of principles of agile project management.
Knowledge of professional publishing principles.
Knowledge of search methodology.
Knowledge of basic marketing principles for direct-mail, e-mail, and social media.
Thorough understanding of Web site architecture and navigation, and search design and functionality.
ICLE product knowledge.
Ability to sit in focused concentration in front of a computer screen for an extended period of time.
Authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Determine schedules, work assignments, work locations, and courses of action within the department.
Authority to make decisions for department operations or make recommendations that are given particular weight.
Approves invoices and expenditures.
Recommends department procedures and policies.
Selects and gives vendors direction.
Decisions have considerable impact on renewal rate for subscription products.
Analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree.
Has impact on budgeting, controlling costs, planning, scheduling, and procedural change.
PCard with hosting privileges.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184925
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.