Responsible for overseeing the client relationship and technology needs where CMMS products have been deployed. Manages performance metrics in accordance with business KPI's (Key Performance Indicators).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages client relationship and technology needs where CMMS products have been deployed. Responsible for CMMS product activities, including implementations, maintenance, training, and ongoing improvement ensuring work is completed in accordance with account timelines & contractual agreements. Demonstrates proven knowledge with CMMS solutions. This includes implementing and supporting business processes through the use of enabling technologies. Manages established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client and account leadership as appropriate to agreed upon reporting requirements. Responsible for providing demonstrations of all aspects of the CMMS, either over Webex or in-person at the account or client locations. Responsible for running implementation and migration project plans for CMMS Products, for CBRE client. Provides training on CMMS products as required, and works with other trainers in the organization to ensure adequate and meaningful training programs for users. Manages ongoing needs of the client, including preparing SOW documents for data loading or software modifications, professional services and the like. Works closely with other CMMS support team, and with the Account leadership team, to help ensure a consistent, effective approach to account management. Prepares professional supporting documentation in a variety of formats. (e.g. Microsoft suite products, etc). Works closely with Digital & Technology (D&T) staff, in order to complete development or technical tasks on time and on budget. Helps to provide a harmonious environment between Account Management and the D&T departments. Participate in UAT testing activities and mobility testing. Work closely with the CMMS business & D&T roadmap team to support any and all initiatives. Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) required plus 3-5 years experience with process improvement, project management or other related experience.
Prior experience with CMMS products a plus.
CERTIFICATES and/or LICENSES
Microsoft Project classwork or certificate of training preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information over Webex or in-person presentations. Ability to respond effectively to sensitive issues.
Ability to calculate intermediate figures such as percentages, discounts, and profit. Requires adequate knowledge of bidding and scoping software and professional services SOW documents. Conducts advanced financial analysis as required on a per-SOW or contract basis.
Ability to comprehend, analyze, and interpret documents. Ability to work with a team to solve problems involving several options in situations. Requires analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Computer skills required: Advanced knowledge of EAM/CMMS ; Spreadsheet and Word Processing (Excel, Word); Project Management Software (MS Project, Primavera, etc.) ; Email
Ability to learn and apply maintenance best practices.
Ability to work towards specific goals and objectives with limited daily oversight.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to client and department.
Internal Number: 20006394
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.