The Assistant Director works closely with the Director of Student Accounts to ensure daily operations, processing, communication, and controls of the Office of Student Accounts are effective and efficient. Works collaboratively with other student service departments ensuring exceptional customer service while maintaining full compliance with federal, state, and university regulations, policies and procedures.
Assists the Director of Students Accounts in the daily operations of the Office of Student Accounts. Responsible for leading and managing the customer service, operational and technical functions of the office while ensuring the highest level of compliance with federal, state and institutional policies while maintaining students’ account records with accuracy. Assists in establishing policies and procedures to ensure positive, effective and open relationships with all clients of The Office of Student Accounts including students, parents, faculty and administrators. Advises and counsels all types of current and prospective students and families regarding their account; including explanation of charges, payments and financing options by providing an integrated approach to proactively improving customer service, responding to issues, and generating awareness to increase the utilization of university services and resources. Collaborates with the Director and Student Financials leadership to create proactive outreach campaigns pertaining to student financial matters. Maintain an effective information service by developing and producing a training handbook, web-based information, data reports, and other materials for use by students and colleagues available in digital and hard copy formats. Interviews, hires, and evaluates personnel within functional area. Provides clear processes to ensure employees have a solid understanding of their roles and responsibilities. Develop and support the Student Accounts Manager in creating a supportive, open environment for employee development. Assists in organizing, prioritizing, monitoring, and reviewing all workloads to ensure adequate office coverage. Performs other duties as assigned.
Bachelor’s Degree. Three to Five (3-5) years of experience in finance, accounting, accounts receivable, or other business-related experience. Knowledge of ERP systems similar to Oracle/PeopleSoft; Microsoft Office (including Excel): ability to learn new systems.
Bachelor’s Degree. Five to Seven (5-7) years of experience within an Office of Student Accounts, Bursar’s Office, or similar environment. Three to Five (3-5) years of Oracle/PeopleSoft Experience within Campus Solutions Student Financial module; Understanding of cash management regulations and controls; Understanding of Title IV financial aid as it pertains to students’ accounts.
KNOWLEDGE, SKILLSANDABILITIES: Proficiency with MS office. Excellent staff management and coaching skills – teams of 7 or more employees. Excellent interpersonal and time management skills. Superior oral and written communication skills. Superior organizational skills; ability to execute multiple objectives concurrently. Strong knowledge of federal and/or state regulations. Ability to work under pressure and thrive in a rapidly changing environment. Ability to engage with a variety of constituents (current students, alumni, faculty, etc.) from many different cultural backgrounds. Proven customer service experience, and experience involving banking/cashiering; or an equivalent combination of education, customer service training and experience. Demonstrated critical/creative thinking skills and ability to work collegially and collaboratively within a team, and able to react and adjust quickly to changing conditions. Ability and willingness to work occasional evenings and weekends, including travel within and outside the local area and/or State.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Internal Number: 11734
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.