Job Title: System Administrator, Infrastructure Operations
Department: Information Systems Technology
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: Monday - Friday 8a - 5p
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Systems Administrator, Infrastructure Operations supports and administers college Desktop/Server Management, Operating System Management, Application Deployment & Packaging, Enterprise Antivirus, and Elevated Privilege Management systems. This position is responsible for leveraging physical and virtual(VMware/AWS) computing environments and assigning resources and access as required to support the academic, instructional and operational requirements of the college. This position is also responsible for monitoring and maintaining all environments to ensure a high level of uptime and availability.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Technology Savvy, Communication, Delivering High Presentations, Driving for Results and Aligning Performance for Success
ESSENTIAL JOB FUNCTIONS
Conducts daily technical administrative work to ensure the availability, stability and security of college computing environments. Leverages system resource utilization data and performance metrics, in combination with monitoring, logging, and system alerting tools to ensure optimal system performance and minimal service interruptions.
Maintains documentation of assigned systems including operations guides, knowledge bases, processes, and procedures. Provides daily maintenance and technical support for applicable server and desktop management systems in physical and virtual environments. Completes request tickets in a timely and thorough manner. Communicates system change control, disruptive or otherwise, through formal college change management process.
Supports the patching and upgrades of applications and operating systems in the environment. Provides Tier II support for assigned systems and assists with in-depth troubleshooting for support teams. Maintains confidentiality of sensitive data including file access, account access and other forensic information by following department processes and procedures.
Other Duties and Responsibilities
Attends all required department meetings and training. Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability. Other duties as required. Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone.
Vision demands include close, detailed vision when focusing on computer screen. Employee pushes large carts, lifts equipment from shelves, and carries equipment from building to building by hand weighing up to 50 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices. Working environment has occasional exposure to dirt, dust and outdoor weather conditions.
Knowledge, Skills and Abilities: Knowledge of: Enterprise Desktop Management(Microsoft System Center, Group Policies), Microsoft Windows Operating Systems, Antivirus Systems(Symantec), Linux Server administration, Elevated Rights Management (Cyberark), OS and Application deployment and virtualization methodologies (VMware Horizon). Operations level knowledge of Networking technologies, SAN and Server management. Understands basic project management and disaster recovery best practices Skill in: verbal and oral communication; operating job equipment; planning, scheduling and organizing work; general typing; application of job software programs; application of technical skills in area of specialization. Ability to: think creatively and exploit opportunities; simplify and synthesize complex situations with consideration to all elements; work independently demonstrating initiative; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; analyze networking problems, troubleshoot and draw technical conclusions; perform light manual labor for extended periods of time; maintain confidential and sensitive information; maintain accurate and complete work records; coordinate multiple activities and tasks; exhibit flexibility in work schedule and job tasks; apply technical and analytical applications.
High School Diploma or equivalency. At least one (1) year of progressively responsible technical experience in production IT system administration or at least three (3) years of progressively technical experience in a technician role in an enterprise environment. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2914_1582213942
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.