Position Summary: Under the direction of the Manager of Engineering Services (and indirectly reporting to the CEO), manages the information system functions and related projects of McKenzie Electric Cooperative in accordance with established objectives, plans, procedures, policies and budgets that results in reliable, secure, and safe electric energy service at the best value to member-consumers.
Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned by other members of management.
Supervises, plans and provides work direction to department personnel and contractors to meet department goals, objectives and budget targets, including determining work assignments, priorities, expectations and duties as needed.
Recruits, interviews and selects personnel and contractors for department in accordance with work plans, budget and established policies and procedures, subject to the Manager of Engineering Services and/or CEO’s approval.
Provides training and guides personnel and contractors to ensure that all responsibilities are understood, accepted and are followed.
Ensures staff are kept informed of and abide by all Cooperative policies, procedures, programs and safety rules. Participates in educational training and conferences as needed to maintain progressiveness and knowledge in job related areas.
Prepares annual departmental work plan and budget to the Manager of Engineering Services.
Formulates and recommends operational policies for the Cooperative.
Works collaboratively with the Manager of Engineering Services and staff to determine priorities and to discuss work status, related problems and solutions of issues and problems at staff meetings and on a one to one basis.
Promotes, develops and maintains good morale and team spirit.
Maintains the confidentiality of any information he/she encounters.
In support of the vision and direction of the CEO and Management, develops and maintains a positive, constructive and supporting working relationship with employees.
Information Systems and Technology Responsibilities:
Provides overall leadership, planning, development and project management of the Cooperative’s information and network infrastructure.
Develops and implements a long-range technology plan.
Coordinates network and server operations and system design.
Ensures confidentiality and reliability of corporate data, proprietary information and corporate intellectual property.
Implements network security and disaster recovery planning.
Creates and updates network diagrams and equipment inventory.
Creates, updates and executes a security response plan.
Recognizes new developments in Information Systems technologies and will anticipate, test and implement organizational modifications.
Acts as the contact to third party software vendors and assists end users in determining IT requirements and solutions.
Provides effective business solutions to all departments.
Responsible for all hardware and software maintenance.
Provides advanced computer desktop support, including troubleshooting computer desktop problems, attaching or removing devices needed by users, loading desktop software applications and ensuring that the computer network is functioning properly to meet user needs.
Responds to support requests for systems by staff and third party vendors.
Provides information technology administration services, including maintaining and issuing of passwords, ensuring or performing a back-up of essential computer server data, updating a current data recovery plan and managing the security system protocols and procedures.
Maintains the telephone, radio, internet, and fiber communication equipment.
Maintains the necessary internet applications for the Cooperative such as internet access, e-mail, network for remote access, etc. and to assure these resources are available and effectively used by employees.
Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network devices.
Coordinates and oversees third party technical support of computer desktops, network support and other related corporate information technology needs of higher technical matters beyond basic support.
Ensures and prepares the Cooperative to meet or exceed NERC - CIP requirements.
As required, responds to member inquiries on critical issues and ensures the department maintains good positive working relationship with members by providing prompt, courteous and reliable service.
Follows policies and procedures; upholds organizational values; works with ethics and integrity.
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Treats people with respect in actions and speech; supports affirmative action and respects diversity.
Exhibits sound and accurate judgment; includes appropriate people in decision making process.
Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
Adapts to changes in work environment; manages competing demands.
Volunteers readily; asks for and offers help when needed.
Maintains and promotes a positive, professional attitude.
Views the Cooperative as a unit of interdependent functions and assists when needed.
Is consistently at work and on time; ensures work responsibilities are covered when absent.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced understanding of computer desktop software and applicable hardware to provide technical assistance and training to users as requested.
Knowledgeable in computer network administration, including local area networks computer servers, and network security
Abilities & Skills: Must be able to communicate effectively both orally and written, with the capability to effectively teach, mentor, and coach personnel to achieve desired performance. Must relate well with all types of people and have the ability to listen, as well as to present and explain circumstances and results. Must be able to handle confidential information and gain the respect of others. Must be able to positively represent the Cooperative and effectively communicate with and to the general public. Must have the technical aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decision, and develop reasonable solutions to problems. Must have, or be able to acquire, sufficient technical knowledge to understand and relate government regulations and safety issues to achieve the requirements of the position. Must have a general understanding of utility applied technology to proficiently utilize technology applications in support of the department’s and Cooperative’s objectives and requirements.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Education/Experience: Bachelor of Science degree in Information Technology or Engineering preferred. Two to four years of related experience in a supervisory position involving leading and motivating persons in a team effort, developing plans, programs, budgets, goals and control to measure results desired or an equivalent combination of education and experience.
Contact Carissa Suter, HR Manager, at [email protected] or 701-444-6735 to request an application.
Prospective employees will receive consideration without discrimination based on race, color, religion, sex, national origin, disability, genetic information, age, public assistance status, status with respect to marriage, or off-duty participation in lawful activity in compliance with applicable law, or any other form of discrimination prohibited by applicable laws. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire in compliance with federal law.