Berklee seeks a Business Analyst to work with administrators across the institution to assess their business needs and challenges and develop business process solutions that follow industry best practices. The BA works with project managers and other business analysts on strategic institution-wide projects to ensure that business needs are understood, solutions identified and/or designed, and business processes are designed, documented, and tested. The BA translates business requirements into business solutions utilizing ERP, CRM and other enterprise application system functionality.
Reporting to the Associate Director for Project Management and Business Analysis - Enterprise Technology Services, you will collaborate with business and technology teams as we seek to transform the enterprise systems used by the Institution to support music education in an expanding portfolio of programs offered online and on our campuses in the United States and Europe.
If you are an experienced business analyst excited about joining a growing team of highly engaged professionals charged with helping to modernize, streamline, and standardize business processes and systems in a creative, entrepreneurial environment, this opportunity is for you.
The Business Analyst (BA) functions as a BA or key project team member on strategic projects and is responsible for leading discovery and requirements gathering activities to support the projects.
The BA serves as a liaison between Berklee's client and technical areas to assess and develop requirements for standard end-user, business, and service needs and procedures. The BA also plays a role in performing quality assurance, systems testing, and user acceptance activities.
The BA models and demonstrates the use of business analysis techniques and works to mature the institution's business process analysis techniques in a way that fits within the culture of the organization.
Essential Duties and Responsibilities:
Facilitates requirements gathering and design activities on large projects
Uses appropriate elicitation techniques to gather and document business, user, and systems requirements
Assists with feasibility of enhancement requests
Develops and executes end user verification test plans. Facilitates end user testing sessions.
Collaborates with Training & Support team to create documentation and training for end users on new or changed business processes
Diagnoses problems related to daily transactional processes or operational processes; determines possible resolutions and implements effective solutions in a timely fashion
Adhere to and promote Berklee's Vision and Guiding Principles
Contribute to the refinement of internal best practices to ensure the delivery of high quality services that meet the needs of the Berklee community
Other duties as assigned.
Bachelor's degree and relevant business process analysis and/or business analyst training and experience required.
CBAP (Certified Business Analysis Professional) certification a plus
5+ years experience in a business analyst role, or performing business analysis functions.
Knowledge and applied use of a range of elicitation techniques to elicit business and system requirements
Knowledge and applied use of a range of workflow/documentation techniques (e.g. Swim lane diagrams), and the flexibility to apply the best method to the needs of each assignment/project
Knowledge of and experience with both waterfall and agile methodologies preferred
Experience in a higher education environment preferred but not required
Experience with administrative business applications (e.g. ERP, CRM) required; Workday or Workday Student a plus
Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service to clients in a wide range of roles, across the institution
Ability to understand complex business processes, and to effectively articulate the information to others through visuals/diagrams or other requirements documentation
Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel.
Ability to operate independently and set priorities amongst multiple task assignments.
Excellent analytical skills
Intellectually curious; loves a good challenge
Ability to manage multiple tasks, assignments, and projects. Self motivated and highly engaged.
Attention to detail
Proven ability to work effectively in a highly diverse campus community
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Staff
Internal Number: R0003217
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.