Berklee seeks a Project Manager/Business Analyst excited about bringing together and leading project teams focused on strategic projects improving and maturing how we use technology services to do the work of running the organization. The ideal candidate will have experience leading efforts to improve business processes using various enterprise technologies, will have hands on experience working with ERP/CRM systems, and will employ creative strategies to help clients understand, manage, and improve complex processes and systems. Reporting to the Associate Director for Project Management and Business Analysis - Enterprise Technology Services, you will collaborate with business and technology teams as we seek to transform the enterprise systems used by the Institution to support music education in an expanding portfolio of programs offered online and on our campuses in the United States and Europe.
If you are equally comfortable with managing strategic/complex projects and performing detailed analysis, as well as excited about joining a growing team of highly engaged professionals charged with helping to modernize, streamline, and standardize business processes and systems in a creative, entrepreneurial environment, this opportunity is for you.
The Project Manager/Business Analyst (PMBA) functions as project manager on projects and is responsible for the overall direction, coordination, implementation, execution, control and completion of projects ensuring consistency with Berklee's strategy, commitments and goals.
The PMBA functions as a business analyst, serving as a liaison between Berklee's client and technical areas to assess and develop requirements for standard end-user, business, and service needs and procedures. The PMBA plans and conducts preliminary studies of potential administrative applications and prepares project charters to reflect resources required to develop services that meet Berklee needs. The PMBA also plays a role in performing quality assurance, systems testing, and user acceptance activities.
Essential Duties and Responsibilities:
Plan, coordinate and monitor all project activities ensuring all deliverables meet quality and performance objectives
Serve as a liaison between client and technical areas to assess and develop end user, business and service requirements
Maintain a high level of communication with internal and external teams; providing clear, tactful, and complete directives, realistic deliverable deadlines and prompt feedback.
Work side-by-side with project and departmental team members in a hands-on capacity in order to ensure that all deliverables meet client expectations.
Perform business analysis, quality assurance, systems testing, and user acceptance activities
Coach colleagues across the organization in project management and business analysis techniques
Contribute to the refinement of internal best practices to ensure the delivery of high quality services that meet the needs of the Berklee community
Other duties as assigned.
5-9 years experience effectively managing projects and/or services in support of business functions.
Project Management Professional (PMP), CSM (Certified Scrum Master), or CBAP (Certified Business Analysis Professional) certification preferred
Sound project management knowledge, skills and abilities with a variety of methodologies (waterfall, lean, agile) and business process tools (e.g. swim lane diagrams), and the flexibility to apply the best method to the needs of each project
Experience in a higher education environment preferred but not required
Experience with administrative business applications (e.g. ERP, CRM) required; Workday or Workday Student a plus
Bachelor's degree and relevant business process analysis and/or project management training and experience required
Strong interpersonal skills to understand the broad range of needs and various support requirements for delivering exemplary customer service
Ability to communicate clearly and effectively in both verbal and written formats as well as to create and maintain positive, productive working relationships with both technical and non-technical personnel
Ability to operate independently and set priorities amongst multiple task assignments
Excellent judgment and strategic skills for ensuring mutually positive outcomes, balancing internal priorities with client objectives
Equally comfortable with detailed analysis and research as with 'big-picture' considerations and priorities
Ability to manage multiple tasks, assignments, and projects
Attention to detail, and ability to achieve results
Proven ability to work & lead effectively in a highly diverse campus community
Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Employee Type: Staff
Internal Number: R0003211
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.