Bachelor's degree and 4 years of related experience; OR a Master's degree and 2 years of related experience; OR a combination of education and/or related experience totaling 8 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.
Administrative level use of a Customer Relationship Management (CRM) system, ERP, student information system, or other sales/territory management software, with a preference of experience with Salesforce and/or Marketing Cloud Experience with programming languages such as Java, Python or PHP and relational database systems or relational object models and an understanding of how to access data, including a knowledge of SQL Experience working with a CRM in higher education, including experience in, and knowledge of, the admissions recruitment process and creating and maintaining communication campaigns Experience solving problems, applying critical thinking skills to produce creative and efficient solutions Training or experience in project management and business process design/development Experience in building events and managing event logistics in a CRM or other technical system Experience with staff training and developing end-user training Strong written and oral communication skills and the ability to present to large audiences
Reporting through the Office of the Provost, the Office of Admissions fulfills Iowa Stateâs land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the universityâs enrollment targets. The Assistant Director of Admissions for Customer Relationship Management (CRM) position oversees and participates in the configuration, including system upgrades and customization requests, of the CRM. The Assistant Director of Admissions for CRM is the chief architect and champion of the CRM. Working in close collaboration with a well-developed admissions systems team on business process and structure and campus technology professionals, this position will build, develop and manage all aspects of the enterprise CRM, with focus on undergraduate recruitment, admission and transition. This position will work closely with a motivated, skilled team of admissions professionals in a highly innovative environment. This position also requires close collaboration with Iowa Stateâs technology teams. The Assistant Director will advise and implement strategy, develop complex communication flows through multiple channels, and otherwise maximize the potential of the CRM, including development of event management, outreach efforts, travel planning, web tracking, prospect management, reporting, etc. This position will also be a key collaborator with staff and faculty tasked with outreach to prospective and continuing students at the college or program level, providing group and individual training, as well as reviewing and confirming campaigns and events with strict adherence to required timelines. The ideal candidate will be technically-minded with the ability to work in collaboration with campus technology professionals.Â The candidate must be detail-oriented, an effective collaborator and innovator, must enjoy solving communication and outreach problems with technology, and be able to maintain composure and a good sense of humor under regular tight deadlines and occasional high-stress projects. This position is a unique opportunity to expand the CRM to the enterprise, ensuring all stakeholders are heard and needs are represented, in an office that is professionally supportive and values innovation. The successful candidate will be a motivated self-starter with strong leadership skills and have the ability to work both independently and collaboratively in a team-based environment. The position requires creativity and strategic planning in overseeing the coordination of the CRM. The candidate will also be versatile, with the ability to balance a variety of projects and prioritize short and long term goals, while meeting various deadlines. Strong and effective written and oral communication and interpersonal skills are essential to communicate with a wide variety of internal and external constituents. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics. This incumbent must be willing to travel occasionally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.
Number of Months Employed Per Year:
12 Month Work Period
Pay Rate Type:
To apply for this position, please click on âApplyâ and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact Information for Three References
If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.
Original Posting Date:
February 14, 2020
Posting Close Time:
This posting will close at 12:00 AM on the date listed below. The posting will no longer be available to apply to after 11:59 PM the day prior.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.