Program Coordinator - Digital Engagement & Web Development
About Northeastern: Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.
About the Opportunity: The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement and the Office of Alumni Relations play an integral role in engaging the Northeastern community to create a stronger, more sustainable, and bright future.
Responsibilities: The Program Coordinator, Digital Engagement and Website Development reports to the Senior Associate Director, Digital and Social Engagement, and plays an integral role in executing on digital media communications for the promotion of the Office of Alumni Relations' (OAR) programs and initiatives, as well as supporting university campaigns. This position will assist in executing on OAR's digital strategy for outreach to over 250,000 alumni around the globe, including email, website and social media. The role will require coordination with internal teams, ability to update and manage the OAR website, along with attention to detail. The position will play a key role in helping the OAR Marketing and Communications team execute a stronger Northeastern alumni community through digital media platforms including, but not limited to, eNewsletters and email, the OAR website, marketing campaign websites, alumni online and mobile communities, video and other digital media platforms.
The Program Coordinator, Digital Engagement and Website Development will focus on:
1. Executing OAR's email strategy, including conceptualizing, segmenting, and scheduling emails to alumni and other constituents in collaboration with all areas of the University as well as reporting on email performance to inform strategy; 2. Executing on the OAR website strategy, including developing and maintaining the website, regularly updating stories on the homepage, and providing support for the maintenance of other pages (HTML, CSS and WordPress experience required); 3. Sharing new trends in web design, development and user experience design to support the OAR web strategy; 4. Overseeing our backend systems, liaising with technical contacts both within and outside the university, as needed; and, 5. Supporting the OAR social strategy, including developing content and executing campaigns, as needed.
The Program Coordinator, Digital Engagement and Website Development must be able to consistently represent the University, Advancement and the OAR team in a professional, enthusiastic manner with top-notch customer service and team focus. Evening and weekend work required as needs dictate. Occasional ground and air travel, and a flexible schedule are required. While the primary role of this position is to focus on marketing and communications, it will require some work with assisting at several OAR events throughout the year, along with other duties, as assigned. Knowledge of Salesforce Marketing Cloud a plus.
Qualifications: Bachelor's degree required. Two to three (2-3) years of experience in web development, email marketing production, digital media or equivalent required. Demonstrated proficiency in HTML, CSS, CMS tools such as WordPress, Adobe Creative Cloud. Excellent writing, organizational and interpersonal communications skills required. The ideal candidate will be a detail-oriented with a strong customer service focus. They also will pay extreme attention to detail. Ability to interact professionally and diplomatically with alumni, volunteers, students, staff, faculty, vendors and external entities; Ability to work independently and in a fast-paced team environment on multiple projects at a time while still hitting deadlines.
Salary Grade: 9
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.