Schedule: Monday thru Thursday 9:30 am -6:30 pm ; Fridays 8 am - 4:30pm Occasional evenings and weekends.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
The Specialist, Delaware Campus Student Services primarily serves as a representative for the College to support student service functions at the Delaware Campus. This role will support students in a one-stop student service environment. This position may also provide support including working closely with the location's academic advising team, assisting faculty, supporting testing services, and facilitating student support services.
Performs administrative duties associated with supporting faculty and staff, such as processing forms, assisting with faculty class cancellations, ad hoc requests for faculty support, and other associated tasks, as necessary. Supports services offered at the location, such as advising, testing center, library services, tutoring, student activities, etc. Assists with events and programs hosted by the Delaware Campus and Regional Learning Centers.
ENROLLMENT & STUDENT SERVICES SUPPORT
Creates and supports a one-stop shop student environment by providing general information including student applications, enrollment, financial aid, admission, course selection information, and other related functions. Understands and explains the application, admission, enrollment, and financial aid process. Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, orientation, placement testing, advising, course selection, registration, and fee payment.
Provides information about campus services and resources, student life, and opportunities for campus involvement. Supports programs by coordinating activities, maintaining campus knowledge through email, newsletters, flyers, and other forms of communications. Advises students on academic pathways, course selection, course registration, prerequisites and offerings, as needed.
Provides in-person, front-line customer service and intake. Answers questions and greets visitors, faculty, staff, students, administrators, and community members in a timely, professional manner. Responds to inquiries, identifies needs, answers questions, provides information, and facilitates advisor assistance, when necessary. Answers general student inquiries and makes referral to appropriate campus resources. Answers phones, routes calls, and takes messages. Provides assistance, when necessary, and responds to question.
OTHER DUTIES & RESPONSIBILITIES
Attends all required department meetings and trainings at any campus location or off-site location. Escalates any concerns to appropriate contacts. Hours may include working outside of a normal workweek schedule on an as-needed basis. May be required to provide assistance, as needed, within other departments & locations during peak hours.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Normal Office Working Conditions. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities:
Knowledge of: standard business English, word usage, spelling, sentence structure, and punctuation; effective customer service techniques; database entry systems; standard office practices; Microsoft Office.
Skill in: servicing of customers within the area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operations of job-related equipment including computer and other equipment; demonstrates adequate skills in verbal and written communications; data entry.
Ability to: provide basic assistance and support to functional area of responsibility; develop and maintain good working relationships with associates, vendors, students, telephone users, and general public; maintain confidential and sensitive information; use good judgement; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently with little supervision and in teams, as designated.
High School Diploma or GED with at least one (1) in customer service. An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2903_1581518836
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.