Specific Programmatic duties include, but not limited to:
Communicates regularly with key program stakeholders including program team members, faculty chairs, instructors, Associate Director, Director, and facilitators. Serves as contact on assigned programs for participants, faculty, industry professionals, colleagues, students and vendors.
Maintains robust participant records. Acts as primary liaison from participants' initial onboarding into the program to their receiving a certificate of completion.
Supports curriculum planning, innovation, and evaluation by building strong relationships with faculty members. Brings expertise in developing interactive sessions in collaboration with faculty, and excellent logistical planning to enable smoothly run exercises, discussion groups, etc. Maintains records of curriculum/content for the program to ensure program cohesion and mitigate overlap/repetition of content in successive offerings.
Collaborates with team members to set program, enrollment, marketing schedules, and schedule participant communication in accordance with established program timelines and best practices.
Organizes and maintains all program material production including program websites (Canvas and Certain), readings, and assignments, digital and printed program materials, signage, evaluations, etc.
Arranges and coordinates all program logistics including program space and special-event venue(s), media services, catering, transportation, site visits, travel, and other program-specific activities. Negotiates as assigned with hotels and vendors, makes recommendations for food and activities.
Manages program delivery activities from registration to closing; actively manages classroom and other program spaces, provides customer service support to faculty and participants on-site and online.
Monitors assigned program budget(s).
Manages program evaluations and post-program debriefs.
Specific Department Administrative duties, but not limited to:
Manages department online registration system (Certain). Includes setting up accounts, program templates, individual program sites, troubleshooting registration questions.
As applicable, manages department's provider accounts and participant attendance records with continuing education entities such as the American Institute of Architects (AIA), etc.
Participates in departmental social media accounts. Pulls data and creates reports as requested by Associate Director, Finance Manager, and/or Director to present in use for planning and decision making purposes.
Manages temporary staff, and possible student interns, ensuring satisfactory completion of assigned tasks, working closely with the Associate Director, who serves as department student/temporary supervisor.
Prepares for and participates in program team meetings, regular all-staff meetings, and any organization meetings as needed.
Proofreads and prepares presentations, routine correspondence, meeting minutes, and other materials requested by the Associate Director, Director, faculty, or other team members.
Other duties, as required.
Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers
Minimum 5 years of project management experience in a higher education setting.
Excellent technical skills required including high proficiency with MS Office suite, Adobe Acrobat, and survey software.
Experience with task management software such as Basecamp, Asana, etc.
Experience with social media and CRM databases.
Proven ability to proof effective proposals, reports, and papers.
Must be able to work overtime hours on evenings and weekends as required for program delivery, particularly during the summer months.
Ability and willingness to travel internationally, occasionally, a plus.
The position requires strong interpersonal skills, including proven ability to interact well with faculty, staff, participants, alumni, industry leaders, and clients across cultures.
An educational and/or work background in design, architecture, and/or real estate is a plus.
Familiarity with Harvard or previous experience in an academic environment is preferred.
Strong ability to communicate effectively, both verbally and in writing.
Ability to manage multiple concurrent priorities and tasks.
Flexibility, judgment, and ability to handle complex and confidential material with discretion.
Ability to work under pressure while maintaining a positive attitude, manage multiple tasks simultaneously, work both independently and as a team member, take both direction and initiative in a deadline-oriented environment.
Requires a flexible, adaptable team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, rapidly evolving environment.
Customer focused, with proven ability to develop trusting working relationships.
Strong comfort level with social media/networking tools, internet use, and website editing, content management.
Knowledge of basic HTML and CSS a plus.
Digital marketing skills a plus.
Ability to work effectively with a variety of constituents.
Excellent judgment in problem solving skills on a consistent basis.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 51659BR
About Harvard University Graduate School of Design
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.