The Network / Systems Administrator II is a member of the Enterprise Infrastructure team and is responsible for implementation, support and daily administration of the College’s enterprise infrastructure to drive continuous improvement and ensure confidentially, integrity, and availability of the infrastructure as outlined in the Enterprise Infrastructure RACI matrix. This position regularly interacts with other the Enterprise Support and Applications teams, customers, and vendors.
ESSENTIAL FUNCTIONS: This role will specialize in systems technologies (servers, applications, etc.) but will provide crossover support for network technologies (switching, routing, etc.). In addition to supporting existing systems this role will also provide input into the system design process and will implement designs developed under the leadership of the Director of Enterprise Infrastructure.
The Network / Systems Administrator II is an experienced professional who has an in-depth understanding of the field and recognized expertise in specific areas; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions; and problem-solves frequently requiring analysis of unique issues/problems without precedent and/or structure.
Ensures a high level of confidentially, integrity, and availability of the Curry network and systems;
Collaborates with the team to troubleshoot incidents by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues;
Uses ticketing system to record, classify, and resolve client incidents and service requests;
Monitors network and systems to assure resource consumption is within expected tolerances;
Assists in the development and implementation of network and account policies;
Manage upgrades, patches, and service releases;
Develops scripts to assist with providing solutions and automation;
Monitor, and respond to security threats as well as communicate with stakeholders;
Design and implement safeguards to protect systems as well as research emerging threats;
Assists with performing forensic research under direction of supervisor;
Develops long-range operational goals for infrastructure systems;
Assists in the development, testing and implementation of a comprehensive disaster recovery plan;
Develops and maintains infrastructure documentation;
Establishes and adheres to standards and processes for infrastructure integration into organizational workflows;
Works with directly with vendors with respect to the purchasing, support and maintenance contracts;
Establishes appropriate preventative maintenance schedules for enterprise infrastructure.
Systems Focused Functions:
Responsible for server and storage administration and security (physical & virtual);
Installs upgrades and configures server hardware and software;
Develops and supports identity and access management systems including LDAP, Active Directory, internal scripts to provision accounts and access, etc.;
Responsible for operations and reliability of various college systems, processes, and scripts;
Responsible for cloud services, including AWS S3 storage, Office 365, Azure, and others.
Network Focused Functions (crossover):
Performs firmware and hardware upgrades on network equipment;
Supports campus-wide fiber network;
Manages firewall, network switches and services on a converged network; such as data, VOIP, WiFi, security cameras, etc.;
Perform and monitor regular backup operations;
Enterprise level network management and planning.
Stay abreast of up-to-date standards and best practices for infrastructure management, project management, programming / scripting, and tools through ongoing training and professional development;
Cross train with and mentor team members to improve overall administration of systems and applications to ensure efficient and effective delivery of technology resources;
Develop personal training plans to enhance technical, analytical and business capability.
Promote departmental culture of exemplary customer service though frequent communication, positive relations and prompt support;
Maintain an effective and positive system of communication between the Technology Center and faculty, staff, administration, and the virtual team of technologists.
Policies and Procedures:
Maintain confidentiality and integrity of the college network, systems and data;
Comply with federal and state regulations, college policies and internal procedures;
Recommend updates to college policies and internal procedures.
Bachelor's degree required.
Minimum of 3 years of operating system management in Windows environment (Linux a plus).
Minimum 3 year of Office 365 and Azure management experience.
Minimum of 2 years managing network infrastructure.
Strong knowledge of enterprise applications from both technical and user support perspectives, specific to higher education preferable.
Strong organizational/project management skills.
Ability to read, analyze, and interpret technical procedures to make recommendations for process improvements.
Ability to present information and respond to questions from managers, end-users and staff.
Intermediate understanding of Agile or other project management framework.
May be required to work evenings and weekends in response to support and project issues to minimize downtime during production hours and to respond to emergencies.
Windows OS and Linux OS experience a plus.
Active Directory account management, understanding of groups and user permissions, etc.
Understanding of TCP/IP networking, especially VLANs and routing concepts.
5+ years of operating system management in Linux environment.
5+ years Office 365 and Azure management experience.
1+ years of experience with cloud systems.
MCSA, MCSE, CCNA, CCNP Certifications.
At the College’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the college, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Founded in 1879, Curry College is a private, four-year, liberal arts-based institution located on a wooded 131-acre campus in Milton, MA just seven miles from downtown Boston. Accredited by the New England Association of Schools and Colleges (NEASC), Curry College offers 27 undergraduate majors, over 60 minors and concentrations, as well as four graduate programs and a variety of continuing education certificates and programs.
Curry College is an equal opportunity employer that encourages diversity in the workplace and is committed to a policy of equal opportunity in every aspect of its operations.