Under minimal supervision, provide a variety of tasks related to the support of classroom technology users. Serve as technology coordinator and team member to ensure maximum access to and functionality of the teaching and learning environment provided in general purpose technology classrooms. Monitor and report on status of equipment malfunctions and other problems. Diagnose and troubleshoot classroom technology and hardware issues. Support both Windows and Macintosh applications and OS, as well as video conferencing systems. Train faculty and departmental support providers on the operation of computers and other electronic equipment; Maintain databases and documentation on classrooms and classroom technology. Responsible for inventory tracking, trouble-shooting, solicit feedback, make recommendations, and assist with marketing new technologies as they become available.
Associate's degree in computer science or a closely related field and one year of work experience in a user support environment.
Combinations of education and related experience may be considered.
Knowledge of Windows and Mac OS and familiarity with a wide range of software applications. Knowledgeable with the functionality and operation of multimedia and classroom equipment. Highly motivated and customer service oriented with excellent interpersonal, communication, and multiple project management skills. Ability to work independently and as a member of a team. Ability to work under pressure with little supervision, prioritize tasks, and multi-task. Able to interact with people with varying degree of technical knowledge. Ability to keep current with new hardware and software developments.
Bachelor's degree in communication or a media-related field. Two years of experience. Experience be in computing (both Intel and Macintosh).
Working Conditions / Demands
Regular attendance at the workplace. Mobility and ability to travel between campuses, extended sitting and/or standing, and extended periods of typing and/or staring at a computer screen. Ability to lift 50 pounds.
Ability to perform the essential functions of the job with or without an accommodation.
Salary Plan: TE
Salary Grade: 09
Job Function: Information Technology
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.