Primary Purpose: Under the direction of the Vice President of Enrollment Management, the Business Analyst serves on the Enrollment Management leadership team and identifies process improvement opportunities for the three-city Office of Financial Aid by analyzing current processes and business requirements, documenting business processes, measuring process performance, and recommending and communicating process enhancements as related to the use of financial aid as an enrollment driver. Works collaboratively with staff, business units, and vendors. This position supports the office in leveraging technical systems such as Banner, Argos, and other systems used by the office, innovating and implementing projects that improve organizational performance in accordance with compliance requirements and best practices.
Essential Functions: 1. Understands and determines the business needs for the Office of Financial Aid to optimize enrollment and net tuition revenue.
2. Analyzes requirements, procedures, and opportunities to automate or improve current business processes.
3. Translates enrollment goals and leveraging strategy into Banner’s (or a comparable system’s) functionality for calculating financial aid packages.
4. Develop awarding strategies to accomplish enrollment goals.
5. Develops and writes Population Selections, rules, and algorithms in Banner or similar systems.
6. Analyzes and present enrollment data throughout the enrollment funnel to assist leadership in optimizing expected outcomes for net revenue and yield/understanding leveraging strategies weekly.
7. Creates and monitors predictive models of potential changes to enrollment and net revenue based upon adjustments in financial aid amounts, enrollment targets and other factors.
8. Recommends adaptions to strategies and tactics to optimize enrollment and net tuition revenue. Ability to lead post mortem analysis of enrollment results and to model various potential strategies.
9. Collaborates on the translation of strategic policy and plans into configuration within office technical systems such as Banner, Argos, the Admission CRM, Salesforce, etc.
10. Determines and documents project requirements; understands functions and features of software interfaces used by the Office of Financial Aid from both the technical and client perspective.
11. Improves processes by researching and identifying compliance requirements, best practices, enabling innovation, fostering collaboration, and effectively leading change through data-driven process improvement methodologies.
12. Supports cost-benefit and return-on-investment analyses to aid senior management in decisions on system implementations.
13. Documents business processes (process mapping and modeling) for current- “as-is” and future-“to-be” states.
14. Coordinates requirements, gathers and development of functional design documents based on those requirements using standardized procedures.
15. Works with Pacific Technology and third-party service providers to translate requirements and functional design to technical design and manages requirements and change controls throughout the life-cycle of a project.
16. Creates repository for and coordinates documentation of all technical system procedures and processes.
17. Facilitates training of end-users in various office systems such as financial aid integration with admission data, including developing training materials, holding training sessions, developing web training videos, or other methods to provide sufficient opportunities and access to training across the institution.
18. Serves as Communication Liaison between business users, key university stakeholders, Pacific Technology, and the Office Financial Aid, providing clear communication concerning technical systems in the Office.
19. Develop roadmaps for project implementation, and manage adequate communication to the university community.
20. Provides continuous review of functionality in technical systems to improve the business processes and workflows in the Office of Financial Aid.
21. Creates and modifies reports, analytics and key performance indicators based on requirements and goals of the Office.
22. Ability to write Population Selections, Rules and algorithms in Banner or similar system desired.
23. Perform other duties as assigned.
Three to five (3-5) years’ experience in a financial aid or similar office either in systems analysis or implementation, or in a role that included management of a functional area.
Experience with Ellucian Banner financial aid module, or other systems commonly used in financial aid offices.
Demonstrated knowledge in business process analysis, designing specifications, report writing, workflow tools, relational databases, and word processing. Ability to work productively in highly collaborative environments that maximize autonomy and decision-making.
Demonstrated knowledge of financial aid office functions and best practices and proven ability to identify and effect change.
Understanding of data analysis and ability to create and monitor predictive models of potential changes to enrollment and net revenue based upon adjustments in financial aid amounts, enrollment targets and other factors.
Demonstrated skill in project management and business process analysis.
Ability to carry out project support/administrative functions, establish responsible deadlines, work plans, and manage time effectively.
Ability to communicate for understanding or instruction.
Ability to interact positively and effectively with on-and off-campus partners, provide support, and adapt to changing priorities.
Strong work ethic and team player.
Strong interpersonal and communication skills with ability to persuade, encourage and motivate team members and co-workers.
Demonstrated customer service skills.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work requires extended periods of sitting and computer work with repetitive use of hands and wrist. Requires ability to frequently review computer screens and paper reports visually. Occasional standing, walking across campus, climbing stairs, bending, stooping, and reaching. Constant verbal and written communication. May be required to lift up to 25 lbs.
Work Environment/Work Week/Travel: Work performed during standard business hours.
Hiring Range: Commensurate with experience, exempt
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
University of the Pacific is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.