VP-IT Infrastructure Delivery - Managed Networks

CANDIDATE PROFILE

Education and Experience

Required:

• 12+ years of network service leadership experience
• Direct management of complex budgets in excess of $20M direct and indirect costs
• Direct management of cross functional, sourced, or matrixed teams
• 8+ years’ experience in running a data service organization
• 5+ years’ experience in running a voice service organization

Preferred:

• Demonstrated success leading large-scale initiatives/transformations
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Strong understanding of ITIL v3 Framework
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Graduate degree
• Solid understanding of IT financial structures and ability to manage corporate financial practices and standards – including drivers of process costs
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Experience in security activities including proactive and reactive efforts

CORE WORK ACTIVITIES

• Provides:
• Leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services.  
• Input to the overall architecture and governance model
• Technical leadership, oversight, standardization and validation of the effectiveness of the infrastructure servers. 
• Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality. 
• Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services.

Network Service Technologies include:

• Network Load Balancers
• Dynamic Host Connection Protocol (DHCP)
• Network Access Control (NAC)
• Network Routers and LAN Switches
• Global Traffic Management
• Content Delivery Networks
• Network Capacity Management
• Telecom Vendor Management
• VOIP, SIP,  SSB technologies and delivery methodologies
• PBX technologies
• Voicemail technologies

• Understand the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.
• Provide Documents with a focus on how server services will be leveraged in the solution architecture.
• Participate in the evaluation and selection of infrastructure service products.
• Work closely with the enterprise architect to ensure alignment of plans with what is being delivered.
• Institute governance based on best practices and ensure proper alignment to projects and major initiatives
• Sponsor analysis of the current environment to detect critical deficiencies and recommend solutions for improvement.
• Sponsor analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
• Support Solution and Domain Architecture by providing architecture direction in terms of technology, software and infrastructure for projects in the delivery life cycle
• Utilize capability modeling to align infrastructure strategy and planning with business strategy and goals.
• Promote the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
• Consult with project teams to identify when it is necessary to modify server services to accommodate project needs.
• Consult with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
• Oversee the documentation of all architecture design and analysis work.
• Define, design, implement and promote standard configuration and change management, processes and practices.
• Develop and maintain infrastructure strategy documentation and plans.

Managing Network Processes and Tools

• Works with direct reports to facilitate consistent delivery of network service delivery
• Facilitates compliance with the standard set of tools and processes that will drive consistency and predictability with the network for all client groups including:
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors projects for adherence to defined network delivery processes
• Communicates to IT Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important network program changes that affect service provider and /or Marriott operations

Managing Day-To-Day Relationships with Teams

• Manages network in partnership with IT teams, business partners and providers
• Provides project management of business projects
• Oversees effective reporting within the network team
• Leads project reviews with team
• Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
• Monitors projects for alignment with defined business case process
• Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Manages, and improves service level reporting to managed network
• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Assists with application, development and maintenance of service provider project management standards and tools
• Collaborates across IT delivery and engages service providers to ensure client satisfaction
• Works with network service providers
• Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of agreement
• Works with team to progress the service providers services to match client needs
• Facilitates team and service provider compliance with the agreement
• Validates service levels meet business needs
• Supports the IT organization
• Provides input to IT’s business strategy and planning as needed
• Supports and follows defined IT Governance decision rights, standards and practices
• Emphasizes accuracy and effectiveness of estimating and planning management with team
• Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction