HSBC is the largest trade and receivable finance organization in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognized by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.
The role is responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions across the world for American Tech companies. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line Business Development Managers (BDMs).
Impact on the Business
Act as the face of the bank, establishing new client relationships and strengthening existing ones
Communicate new products and propositions to clients
Identify potential opportunities in the local market and escalate these where appropriate to cater for client demand
Deliver customer base growth, achieve growth targets and maximise the financial contribution of the Trade & RF business
Support management to deliver a high quality Sales culture within the team to deliver superior client solutions
Position HSBC as the key Trade & Receivables Finance (RF) provider for top end Global Banking and Markets (GBM) and Commercial Banking (CMB) through establishing extensive, positive client relationships
Support the implementation the new channel strategy to increase penetration of new target markets, encouraging eChannel use among clients
Ensure consistency in client treatment and alignment to processes as defined by the Country and Regional headline
Customers / Stakeholders
Manage and develop key relationships with internal and external stakeholders
Work with Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
Collaborate with other internal functions to ensure customer needs are met
Provide local knowledge to product and proposition development teams when requested
Foster new relationships with clients and develop on-going relationships to drive engagement and increased customer satisfaction
Strive for class-leading customer experience by adhering to a consistent selling and relationship management culture
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership & Teamwork
Communicate a clear vision for the GTRF Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness & Control
Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency
Maintain a robust and efficient control environment across GTRF to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Lead the implementation and oversight of GTRF policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Observation of Internal Controls
The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The following statement is only for roles with managerial or specific Compliance responsibilities
The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
Internal Number: 682986
HSBC was born from one small idea: a local bank serving international needs. We started our business in Hong Kong in 1865. In 2015, HSBC celebrates its 150th year anniversary. Over the years, HSBC grew through expanding its branch network, offering new products and establishing its own investment banking arm.
We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
• Located in 72 countries and territories
• Serving around 48 million customers
• Supported by over 268,000* people
• Head office in US is New York City
We aim to be dependable, open and connected in everything we do. We want to ensure that our employees feel able to stand up for what is right, highlight potential risks and act with integrity, even when faced with pressure to act otherwise. By doing so, we will be able to meet expectations of society, customers, regulators and investors. To make sure everybody at HSBC lives up to these values, they are a part of everyone's annual performance review.
At HSBC, you will find that we are dependable, o...pen to different ideas and cultures, and connected to customers, communities, regulators and each other. Our culture has a family feel to it – our employees are encouraged to work together to reach a common goal. This idea is supported and encouraged at the leadership level and passed down.
Our size and global reach mean more opportunities for you to grow your career with us.
We are looking for forward-thinking, driven, perceptive candidates to help our customers realise their hopes, dreams and ambitions.
This means people who are dependable, open to different ideas and cultures, and enjoy being part of a team; people who have the potential to become the future leaders of HSBC.
We encourage you to drive your own development and build your network within your office and around the world.
We provide the opportunities for you to connect with customers, colleagues and the communities in which we operate.