Description HSBC is the largest trade and receivable finance organization in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognized by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers. The role is responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions across the world for American Tech companies. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line Business Development Managers (BDMs). Impact on the Business - Act as the face of the bank, establishing new client relationships and strengthening existing ones
- Communicate new products and propositions to clients
- Identify potential opportunities in the local market and escalate these where appropriate to cater for client demand
- Deliver customer base growth, achieve growth targets and maximise the financial contribution of the Trade & RF business
- Support management to deliver a high quality Sales culture within the team to deliver superior client solutions
- Position HSBC as the key Trade & Receivables Finance (RF) provider for top end Global Banking and Markets (GBM) and Commercial Banking (CMB) through establishing extensive, positive client relationships
- Support the implementation the new channel strategy to increase penetration of new target markets, encouraging eChannel use among clients
- Ensure consistency in client treatment and alignment to processes as defined by the Country and Regional headline
Customers / Stakeholders - Manage and develop key relationships with internal and external stakeholders
- Work with Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
- Collaborate with other internal functions to ensure customer needs are met
- Provide local knowledge to product and proposition development teams when requested
- Foster new relationships with clients and develop on-going relationships to drive engagement and increased customer satisfaction
- Strive for class-leading customer experience by adhering to a consistent selling and relationship management culture
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership & Teamwork - Communicate a clear vision for the GTRF Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
- Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
- Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
- Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness & Control - Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency
- Maintain a robust and efficient control environment across GTRF to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
- Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
- Lead the implementation and oversight of GTRF policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Observation of Internal Controls - The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
- The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The following statement is only for roles with managerial or specific Compliance responsibilities
- The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
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