Role Overview Responsible for the functional design and scope of software components to create reliable systems which meet the requirements of our customers. Software components will be developed on top of our best in class software products (mainly Factory Talk Production Center, PharmaSuite, CPG-Suite, Auto-Suite). The role involves working with global project delivery teams and face to face with customers in an international environment, and this brings a requirement for frequent travel for short periods. Another element of the role will involve structured thinking, industry process knowhow, mapping customers' requirements to Rockwell Automation's product capabilities, excellent communication skills in front of customers and deep knowledge of Rockwell Automation's products. The right candidate must be equipped with the ability to collaborate and work as part of an international team. The working environment is a fast paced project environment, so the right candidate will be cost sensitive, driven, but always quality and customer focused. Ability to support sales efforts by providing software demonstrations and functional solution designs. He / She must have good understanding of industry processes, customer environment and Rockwell Automation's software portfolio. Ability to execute user trainings for customers for assigned Rockwell Automation's product portfolio. Excellent communication and coordination skills are key for this position. The role requires collaborating with RA internal departments, being responsible for the overall functional solution architecture and supporting the customer (on-site) in defining and configuring the solution.
Key Responsibilities of the Role Overview
Typically possesses broad application/functional knowledge relevant to assigned business team.
Must be able to work in a stressful environment where constructive feedback from others is encouraged.
Must have excellent conflict resolution skills especially in front of the customer.
Must be available and willing to work overtime, weekends and holidays to meet customer project commitments.
Must perform duties in the office or outside the office as part of a project team.
Must be able and willing to travel and work at customer sites (~ 50% of working time)
Provides updates to project manager pertaining to status of activities, performance to schedule and performance to budget for self and other less-experienced engineers.
May participate in proposal development activities.
Performs detailed functional system design and configuration
May serve as the primary interface for functional topics with the customer for assigned projects
Supports an environment conducive to successful team interaction
Interacts with Project Management
Obtains product functional information from other business units of RA as required
May lead contractors on project assignments.
Leads functional execution of complex projects consulting the customer
Responsible for meeting project schedule, design budgets, and customer satisfaction targets.
Builds partnerships at a functional requirement level of customer counterparts.
Must be commercially aware of the impact to the business of selecting the project design and configuration
May present and develop functional aspects and solution designs of sales proposals to customers.
Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.
Responsible for delivering projects that meet the quality systems of the customer and the business unit
Depending on business development and feedback from PADR the above duties may have to be customized.
Internal Number: 2668852
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.