Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.
Under general supervision, the Epic Analyst – Tapestry provides an intermediate level of operational and application build assistance in completing application assignments to meet customer goals and desired outcomes. They typically are responsible for all maintenance of business build, performing workflow analysis, assisting with projects/change requests, and documentation in collaboration with internal and external team members.
Essential Functions and Responsibilities of the Job
Provide Epic build support for Tapestry application needs related to maintenance of business and at times projects or changes requests
Participates as a system builder, in any phase of Epic projects, under the direction of Senior Epic resources. The Epic Application Analyst – Tapestry works to configure, build, test, and install the Epic Tapestry application.
Provides customer service, troubleshooting, maintenance, and training materials for Epic Tapestry as necessary.
Completes assigned tasks and projects successfully, while proactively communicating with project management or staff leadership to prioritize workflows and mitigate risks. Tracks issues and provides solution-oriented escalation.
Manages navigation of build migration paths, change control process/governance, and ticket management processes under the direct collaboration of senior analysts or leadership.
Develops and maintains appropriate end-user references, job aids, and tip sheets using standardized tools and templates expressing ideas clearly utilizing language and terminology that is understandable for the reader.
Assists in training new department team members MemorialCare specific workflows and processes
Completes all maintenance of business according to established SLAs, applying build expertise to ensure highest level of automation.
Provides support to Health Plans, health plan delegated Medical Groups, and Independent Physician Associations, and MSO clients through Epic Tapestry build.
Automates health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment using Tapestry modules.
Provides status reports to leadership when required.
Minimum 1 year healthcare experience in a technical, revenue, or clinical operations role required
Minimum 1 year experience with healthcare, billing, Managed Care, or EMR Security software preferred
Demonstrated knowledge of Epic Tapestry software, as well as operation(s) supported by the application preferred
Demonstrated proficiency with information systems technology including the Microsoft Office Products required
Demonstrated ability to effectively utilize system tools to meet functionality needs of users
Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines
Has held a previous role participating in team projects with exhibited interpersonal cooperation
Demonstrated use of effective communication and interpersonal relations to achieve established goals
High School diploma or GED required; Associate degree preferred
Epic Proficiency in Tapestry application obtained within first year in new role
Internal Number: MEM003978
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.