This position reports to the Director of Financial Aid IT Operations and Loan Services working in close collaboration with other UFA staff, SFS departments, the Office of the Registrar, the Office of the Provost, the Office of Management and Budget (OMB) and other areas within the University community.
The Manager's responsibilities include:
Manages all federal student aid aspects of the withdrawal process, including but not limited to, the accurate review of all Return to Title IV (R2T4) calculations to ensure all unearned aid is returned timely according to Department of Education (ED) deadlines and mandates.
Provides leadership and expertise in financial wellness programming through the implementation and maintenance of a student-facing tool, train and advise wellness educators at each school, and evaluate and assess program and learning outcomes through the vendor's analytics tool.
Develops and facilitates a robust and compliance-driven SFS training program to the broader community and other relevant colleagues through targeted workshops, webinars and presentations on federal, state and institutional aid requirements.
Remains current on all federal and state regulations.
Assures regulatory compliance through the provision of thorough and timely training, development and implementation of appropriate policies and procedures.
Conducts, enhances and documents formal training program for both new and continuing staff at a variety of levels which includes inter- and intra-departmental support.
Oversees the University's financial wellness tool and liaises with school representatives to ensure related content meets the needs and direction of each school's vision.
Ensures both the accessibility and accuracy of SFS information on the SFS website, including; but, not limited to, scholarships, grant, federal work study, loans (both federal and institutional) and other related skill set training.
Bachelor's degree and/or its equivalent with a minimum of three years related experience required.
Strong attention to detail with an accurate work product;
Demonstrated ability to work both independently and as part of a team;
Must possess the ability to manage conflicting priorities as well as be productive while working under pressure;
Must be well organized, manage multiple priorities and have the ability to meet deadlines;
Strong independent judgment and analytical thinking skills are required;
Must have the ability to oversee special projects and coordinate them to a timely conclusion;
Demonstrated ability to work with confidential data;
Strong interpersonal skills and ability to build trusting relationships;
Ability to work with cross-cultural teams;
Excellent written and oral communication skills are required.
Experience in supporting multiple vendor applications and Web-based programs;
Must be willing to work flexible hours and occasional work extended hours as required.
Excellent organizational, planning and project management skills;
Versatility, flexibility, and problem-solving ability.
Combination of regulatory knowledge, understanding of business needs and the underlying systems that support them, preferably in a higher education environment required.
Experience working in a fast-paced, data-driven and creative environment.
Possess the interpersonal skills necessary to successfully liaise, negotiate, and collaborate with colleagues across all levels of the university and external partners while maintaining composure, discretion, and a student-centered focus.
Must have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 506373
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.