The senior FM Line of Business leader responsible for designing, documenting, optimizing and automating the workflows required to perform all FM related work. This position works to harness our technology investments in all FM related technology systems, and optimize work processes to drive exceptional work delivery outcomes for our clients. There are two main components to this role: representing the LOB within D&T for technology strategy and projects, and leading the business' efforts to document, automate and optimize work process flow across the business.
Practice and Thought Leader:
The senior FM SME on overall FM work flows, work documentation and workflow data across the FM business
Coordinates with many other SMEs to incorporate all stakeholders inputs into work flows, for instance Finance, HSE, Engineering, Call center, Data and Analytics, Vendor management, etc.
Develops and maintains detailed "technology agnostic" flow charts and process documentation of all work processes
The primary thought leader around automating FM business processes, incorporating new functionality into existing business processes, and especially around using technology to improve, change or streamline business processes
The primary interface to Digital and Technology for technology strategy and the development, modification, and implementation of FM technology solutions
Primary business side ownership for technology projects including costs, schedules and product quality. Deep engagement with D&T throughout the life of each technology project.
Constantly communicates technology project status to all stakeholders, and recommends project priorities.
Strong communicator; explains the rationales and importance behind standard FM business processes, and advocates strongly for adherence to standards in the field.
Leads constant documentation of existing processes and optimization of processes to improve service delivery
Subject Matter Expert
Areas of expertise include:
Hard and Soft Services work order process flows:
Self perform work including stationary and mobile
Vendor perform work
Planned and/or scheduled work
Emergency "do it now" work
Work order escalation processes
Call center work initiation processes
Work order procure to pay processes
Material purchasing, usage and charging on work orders
Cost accounting processes, including by unit of work (by the work order)
Asset maintenance plans and processes:
Calendar based maintenance
Condition based maintenance
Asset condition assessment processes
Asset capital replacement planning processes
IOT/BAS/Analytics integration into corrective and preventive maintenance regimens and work flows
Mobile work force routing - static and dynamic
GPS integration into mobile and stationary work order flows
Financial account management requirements
Vendor work validation and payment processes
This candidate is:
Well-known and respected in the FM industry as an accomplished thought leader and program manager
Experienced in managing FM service delivery
Shows strong evidence of process mindset
Experienced in managing multiple projects with extensive stakeholder communities
Has consulting experience - change management or transformation projects
Expected Time Allocations for this role:
60% on Technology strategy, project scoping, business case development, design input, UAT
40% process engineering, documentation, optimization
Bachelor's degree from four-year college or university. MBA Preferred.
Requires 10 years or more of relevant work experience.
Internal Number: 20003148
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.