Oversees and coordinates the service excellence consultation and coaching process for assigned facility or division. Provides project leadership for assigned service initiatives at the local and system level. Acts as a key resource for patient experience measurement. As a thought leader, contributes to the patient experience body of knowledge. Ability to work with all levels of employees. Proven track record of leading through influence. Proven ability in plan development and project management. Exceptional communication skills to include strong presentation delivery skills. Skilled in managing multiple tasks in a timely, organized and confident manner. Proficient computer skills.
Internal Number: 53291BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.