Ability to prioritize tasks, handle multiple demands efficiently, successfully work in a fast-paced environment
Excellent verbal and written communication skills, attention to detail, and leadership abilities
Night and weekend availability
5 years or more ticket sales experience
Responsible for all ticket sales revenue which includes:
Football season tickets, single game, group sales and ticket sales initiatives
Ability to effectively develop, implement and execute sales plans, including elevated experiences and season tickets.
Meet and exceed sales and retention goals.
Develop new business for GVSU through prospecting new fans, generating referrals and leads, cold calling, and face to face appointments.
Lead by example and conduct daily sales calls.
Development and management of a group ticket & season ticket sales staff.
Monitor volume of outbound phone calls and appointments to ensure results are achieved.
Maintain accurate database records (through the use of Salesforce CRM).
Responsible for on-going sales training and daily oversight of strategies and techniques.
Oversee digital marketing office.
Increase reach to prospective customers.
Collaborate with and work in conjunction with other office of the department (Marketing, Operations, Partnerships, etc.) to create, develop, and implement renewal and sales campaigns for season tickets, mini-packs, and group tickets.
Work hand in hand with Marketing, Operations, Digital Marketing and Partnerships to ensure all ticketing initiatives are properly executed.
Building relationships and trust with season ticket holders, donors, and returning customers through open and interactive communication.
Manage game day service and sales initiatives at home athletics events.
Deliver first-class customer service to all fans, investors, and constituents of GVSU Athletics.
Salary: Commensurate with experience and qualifications. Comprehensive benefits package included.
Application Deadline: March 6, 2020
How to Apply: Please apply online at www.jobs.gvsu.edu. Please include a letter of application and resume, along with a list of three references. The online application system will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you have questions or need assistance, please phone Human Resources at 616-331-2215.
Grand Valley State University educates students to shape their lives, their professions, and their societies. The university contributes to the enrichment of society through excellent teaching, active scholarship, and public service.