As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
HMC RADIOLOGY has an outstanding opportunity for a full time day shift ASSISTANT DIRECTOR OF RADIOLOGY (HEALTH SERVICES - ASSISTANT DIRECTOR), reporting to the Administrative Director of Radiology. Through supervisors/leads, is responsible and accountable for the daily operation of the Radiology Department, including CT, Ultrasound, Diagnostic Radiology, Nuclear Medicine, MRI, Radiology Records, Reception and Scheduling. Insures efficient, high-quality and safe patient service at the lowest cost. Assumes overall departmental responsibilities in the absence of the Administrative Director.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1.Responsible and accountable for the overall technical and support operations of the Radiology Department and each of its Divisions. In the absence of the Administrative Director, assumes departmental charge responsibilities.
2.Management, oversight, maintenance and improvement of the business functions and processes for Imaging Services. The Department of Radiology has gross billings in excess of $250 million.
3.Coordinates with IT Director, QA/QC Education Coordinators, and Faculty Site Manager to achieve an integrated departmental operation.
4.Manages general operations of the Radiology Department in a cost-effective manner to insure patient, physician, visitor, and staff satisfaction, as well as safety, efficient patient flow, optimum use of equipment, and highest quality diagnostic results.
5.Assures appropriate supervision and staffing of all Radiology Department areas. Interviews, hires, trains, evaluates and, when necessary, recommends discharge of supervisory personnel, in consultation with the Administrative Director. Minimize employee turnover. Reviews supervisor’s recommendations concerning hiring, discipline, and discharge of staff. Regularly communicates through departmental meetings with supervisors and staff on all shifts. Is visible.
6.Provides direct management oversight for all supplies and materials procurement. Responsible for the processing of purchase requisitions related to Angio supplies.
7.Models UW Medicine Service Culture Guidelines. Works to promote Patients are First pillar goals as they apply to the Department. Contributes and helps to attain the Department’s Access to Excellence goals.
8.Interfaces with hospital departments to provide effective service and support systems for Imaging Services (Central Distribution, Finance, Patient Care Services, Ambulatory Care, Materials Management, and Processes Improvement).
9.Oversight of the inventory and Inventory Control System in Angio Services.
10.Oversees the hospital billing and compliance process in Imaging Services for: •Technical (hospital billing component-procedures and supplies. •Account rejection analyses in cooperation with UWMITS and patient A/R (accounts receivable) and revenue cycle department. •Resolution of registration/pre-authorization/ABN issues. •Charge Master/CPT codes/RVU updates/APC education. •Research/Special Billing tracking and processing.
11.Works collaboratively with the Vice Chair of Radiology, Faculty, and Administrative Director of Imaging Services to establish supply utilization and standardization programs. Develops policies and procedures and training and education sessions as appropriate.
12.Analysis and report creation on imaging reimbursement and compliance.
13.Coordinates with faculty coding staff on coding, CDM and compliance issues.
14.Oversight of Imaging Services compliance functions through routine interface and interaction with Registration/ADT, UWMITS, Finance, PDS and Coding, Professional Staff Billing, and Compliance Office (includes HIPPA).
15.Review and analysis of the potential use of investigational devices.
16.Imaging Services business and process improvement plan development in conjunction with the Administrative Director of Imaging Services, Associate Administrator for PCS and the HMC decision support department.
17.Must be knowledgeable in the detailed operation of RIS, PACS, digital voice recognition, Cerner (ORCA), EPIC, electronic order entry, and clinical decision support systems. Assures appropriate, effective utilization of the systems by supervisors/leads/staff. Assists in orientation and inservices on systems. Recommends system enhancements.
18.Insures that high-quality, safe patient care is provided. Works closely with the QA/QC coordinator. Arranges with Educational Coordinator for monthly in-services to be performed with Radiologists' input. Regularly involves supervisors, leads, and staff in problem identification and solution, quality assurance, and operations improvement.
19.Provides data for preparation of the operating and capital budgets in an acceptable and timely manner. Provides analysis of exceptions and deviations from budget on a monthly basis. Assumes fiscal responsibility and accountability for departmental budget and productivity targets.
20.Collects, analyzes and presents statistical and other data pertinent to departmental operating and planning discussions. Contributes to long and short term strategic planning and departmental operations improvement. Promotes and assists in departmental marketing efforts.
21.Insures that service and maintenance of equipment, in addition to being documented, is performed in a timely and consistent manner, with high-quality workmanship. Assists with the evaluation of new technologies.
22.Monitors and maintains compliance with TJC and other external regulatory agency regulations.
23.Represents the Radiology Department in various committees and task forces as needed.
24.Implements UWM Customer Service Standards into daily operations and behaviors of staff.
25.Meets or exceeds Access to Excellence and Leader Evaluation Manager goals.
26.Performs technologist duties as necessary.
27.Manages general operations of Radiology Support Services to ensure that record management, reception, and scheduling services are performed in an efficient, effective and timely manner at the highest quality and least expense.
28.Regularly communicates through monthly staff meetings with department employees; involves staff in problem identification/solution, quality assurance and operations improvement.
Exercises functional and administrative direction over 140-160 technical staff and 40-45 support staff. Direct reports include Supervisors for Imaging, Nuclear Medicine, Support Services and the Education and QA/QC Coordinators. Works closely with the Radiology Nurse Manager on clinical/operational issues.
KNOWLEDGE, SKILLS, AND ABILITIES
•Bachelor’s degree in radiology, business, or one of the sciences, ARRT in good standing. A minimum of five years managerial/supervisory experience in a large/complex Radiology department
•Proven ability to act decisively and effectively whenever required.
•Must have the ability to communicate verbally and in writing to promote positive relationships with patients, visitors, radiologists, medical staff, administrators, other managers, supervisors, and staff.
•Must have ability to see and hear.
Preferred requirements: Experience in an Academic Medical Center. Experience with the planning, acquisition and installation of imaging equipment, renovation and construction projects. Experience in a filmless (PACS), paperless environment. Experience with the Radiology revenue cycle processes.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
•Knowledge of and ability to plan for financial needs for area responsibility; ability to set objectives, manage within budget and forecast future requirements.
•Capable of providing clear and timely communication on results, processes, and requirements.
•Capacity to create an environment that attracts and retains qualified staff; encourages creative thinking and innovation and recognizes excellence in performance.
•Knowledge and ability to deal effectively with performance issues; capable of treating people with fairness, trust, and respect.
•Ability to demonstrate professional behavior including compliance with HMC and UW policies and procedures, all laws and regulations, as well as correct and ethical conduct.
•Knowledge of HMC mission and philosophy of continuous quality improvement.
•Capable of guiding staff to achieve related management, clinical, technical, and/or human relations competencies through education, delegation, mentoring, or other individualized learning experiences; ability to encourage staff to continue formal and informal education and participation in organizations that expand professional perspective; and ability to foster staff member individual accountability for continuous improvement in performance.
•Knowledge of professional field, including newest trends, application and innovations.
•Ability to relate effectively to a diverse customer population including patients, visitors, and staff; able to maintain a work environment which is understanding and appreciative of diversity issues.
•Demonstrates a commitment to customer service, including assessing customer requirements and measuring satisfaction.
•Capacity to serve as a leadership role model for staff and colleagues.
•Demonstrates ability and willingness to work as a member of the HMC team both within and across department and divisional lines.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.