Collections & Access Services Unit Overview: The Collections & Access Services Unit, within the Access and Information Services (AIS) Department in the Research & Learning Division, is housed within the Music and Wilson Libraries on the West Bank of the Minneapolis U of M Campus. The unit is made up of a number of functional areas that support staffing for 3 distinct service points and facilitate daily operations and patron access to our resources including Borrowing Privileges, Fines, Collection Maintenance and Document Delivery. The Unit supports collections that house over 2 million print volumes in various formats in the Arts, Humanities, Social Sciences and Professional Program subject areas.
Position Overview: This position acts as the main full time staff member on duty on Friday and Saturday evenings and has responsibility for student supervision, acting as a resource person for users, managing a large workflow in multiple library collections, including monitoring the disposition of the collection, signage, stacks equipment and workspaces. This position takes a leadership role in working with staff to resolve problems and improve services, and works in concert with other student supervisors to contribute to the overall goals of Collections & Access Services unit.
WORK HOURS: Tuesday-Saturday 12:30 pm - 9:00 pm during school year; hours may vary during breaks and summer
Hire, train and supervise student workers for multiple functions/locations
Develop, coordinate and deliver system wide and customized training for student staff in functions common to all locations (e.g., customer service training, shelving, basic circulation duties). Develop training tools and documentation using multiple methods of delivery (online, in-person, etc)
Prepare student payroll documents and monitor student payroll budget.
Prepare work schedules and manage schedules
Work with students to improve performance; resolve student personnel problems.
Conduct annual performance reviews for student staff.
Develop effective communication mechanisms to ensure that students are aware of changes in policies and procedures.
Assist in the creation and updating of training materials and other documentation for students.
Borrowing Privileges and Fines 10% (4hrs/wk)
Verify payment accuracy & reconciliation in the ILS and the University financial systems (e.g. Student Administration Systems)
Resolve complex fines negotiations and communicate with difficult patrons.
Resolve patron claim returns; search stacks, update ILS records, communicate with patrons to convey results and provide options for reconciliation. Communicate with Twin Cities and Coordinate Campuses for items claimed returned across library collections.
Post/reverse fines and remove academic holds, and notes in University system, (e.g. PeopleSoft).
Sort and distribute final and overdue notices; update ILS records and University financial systems (e.g. Student Administration Systems), and communicate directly with using multiple communication methods regarding billed accounts.
Enter payment information in the ILS for fines, lost books, etc.
Update and correct patron records in the ILS.
Update ILS and reconcile billed charges for patrons providing replacement copies of lost items.
Authority for verifying borrowers' status and other information (e.g. through Dirtools, DMS, PeopleSoft), as well as correcting input problems in borrowing records throughout the ILS.
Stacks Management 20% (8hrs/wk)
Oversee all stack activities within multiple collections including, Wilson Gen, Annex, Ames and East Asian; plan for necessary work flow changes and direct staff to accomplish all activities.
Oversee daily operations and management of stack services; resolve complex problems.
Monitor stack growth and recommend ongoing or special shifts to provide adequate growth space for collections
Coordinate and participate in larger collection shift work including measuring; determine staffing levels needed for shift, predict project spending and submit special payroll funding requests to supervisor when necessary.
Committee Work, Special Assignments, General Department and Technology and Web support 5% (2hrs/wk)
Teach and provide support for workshops, develops online tutorials and other learning objects.
Create, organize and maintain content on web pages, blogs, Wikis and social networking sites.
Use specialized software and/or basic web markup to create/move library resources and exhibits online.
Coordinate the collection, analysis and reporting of statistics related to functional work.
Provide backup support as needed for other activities of the department.
Participate in committees or working groups, as related to skills and/or work assignments; collaborate with others to help plan, problem-solve, create work procedures and improve workflow.
Coordinate the Wilson Library Graduate study carrel application and check out processes; ensure timely and thorough communication with applicants; maintain and update the application form as needed
Information and Access Services 5% (2hrs/wk)
Staff the information services desk, providing reference, information and access services that require judgment and informed appraisal of the user’s needs, based on thorough working knowledge of relevant library policies, procedures, tools and facilities.
Serve as a front-line staff for digital information services, answering questions in the campus-wide chat, email queues, Question Point and making referrals as appropriate.
Instruct users on use of digital and physical materials.
Provide instruction in effective database search skills; beginning and advanced Boolean searching, truncation etc.
Continuously develop skills related to subject and new collections/materials/e-resources.
Coordinate maintenance and repair of library equipment and facilities in cooperation with Computer Support and Networking and Facilities Operations Management. Communicate with users to follow up when necessary.
Take appropriate action during emergencies.
Create and renew Public Workstation Access cards for guest users.
Required Qualifications: Five years relevant library experience. College education can be substituted for experience on a year for year basis up to three years. Experience using library resources. The physical ability to lift up to 20 pounds and to transport heavy materials on a pushcart. Position requires some reaching and stooping.
Preferred Qualifications: Demonstrated ability to manage multiple assignments and meet deadlines. Demonstrated ability to work independently. Strong interpersonal skills. Strong written and verbal communication skills. Demonstrated ability to provide high level of service to user community. Willingness to work in a dynamic collaborative environment. Experience with Microsoft Office Suite. Experience with PeopleSoft system.
Internal Number: 335449
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.