| Manager of Patient Experience Caring for patients. Caring for employees. Together we can achieve great things. Join the University of Florida Health team in Gainesville to enjoy our world-class clinical reputation, climate, and quality of life. Our nationally recognized organization is rapidly growing and adding to our team of talented individuals in a full array of career areas. The University of Florida Shands Hospital is hiring a Manager of Patient Experience in Gainesville, Florida The salary range for this position is $63,544 - $83,803. The University of Florida Shands Hospital is recognized by Becker's Hospital Review as one of the 100 Top Hospitals, by Forbes as One of America's Best Employers, and by Indeed as #20 on the list of 25 top-rated workplaces: Best Hospitals. Our Magnet-designated facility offers not only world-class patient care, but also outstanding research and education opportunities to its employees. UF Health Shands provides the following core benefits: - Medical Insurance (EFFECTIVE IMMEDIATELY UPON DATE OF HIRE)
- Prescription Program
- Short-Term Disability
- Long-Term Disability Insurance
- Employee Life and AD&D Insurance (effective the first day of the month after employment)
- Retirement Plan
- Paid Time Off (accrues bi-weekly based on hours worked and years of service)
- Employee Assistance Plan
- Tuition Reimbursement (available after six months of employment)
Position Summary: The Manager of Patient Experience provides daily support and management oversight to assigned functional areas within the Patient Experience department. The incumbent fosters a patient and family centered approach to identifying and addressing concerns. Supports and coaches staff to serve as liaisons between patients/families and leaders at UFHealth Shands to achieve resolution in escalated situations. Acts as intermediary to UF Health leadership on behalf of patients and their families. Identifies and presents trends that might be addressed to improve quality and patient experience. Other duties include process improvement, program development, project management, data analysis and presentation, and service excellence coaching. Works collaboratively with all departments to identify and drive change throughout the institution. Ensures departmental compliance with core policies, accreditation and regulatory requirements. Minimum Education and Requirements: - Bachelor's degree in a business or healthcare related field (e.g., Business, Management, Finance, or Accounting) required; Master’s degree preferred.
- Certified Patient Experience Professional (CPXP) preferred.
- A minimum of three years’ experience in a hospital or healthcare system is required.
- Must possess strong analytical, interpersonal, and leadership skills with knowledge of HCAHPs, CMS, and patient satisfaction data and quality improvement processes.
- Must have demonstrated management skills with experience in communication and presentation to executive levels and strong skills in facilitating group processes.
- Excellent interpersonal and negotiating skills with the ability to influence across functional lines required.
- Computer skills include proficiency in Electronic Medical Records, Microsoft Word, Excel, and Power Point.
Be part of the team of excellence that is moving medicine forward. In addition to a culture defined by teamwork and professional support, we offer competitive salaries, outstanding benefits, and relocation assistance. Please send resumes to [email protected]. Equal Opportunity Employer M/F/D/V | 
