To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
This position will be filled at the Senior salary range of $68,462 - $93,648 as the primary goal. The requirements listed below reflect the Senior level expectation. Applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met. Lesser-experienced candidates will be reviewed at Intermediate level salary range of $57,692 - $82,500.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
Actively coordinates with team members and service support groups to effectively resolve incidents, requests, fixes, and minor enhancements. Assignments include but are not limited to, development, automation, CI/CD, installation, configuration, customization, troubleshooting, upgrades, integration, and maintenance of systems. Monitors applications and other systems for availability, error conditions, performance, and otherwise ensures services are fully operational
Participates on service enhancement projects by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology and resources, and recommending proactive improvements. Analyzes business requirements and develops designs to meet requirements. Collaborates with users, customers, and business analysts to review modification requests, define programming needs and develop code and solutions that balance requirements and risk, maintainability, and impact. Programming solutions include modifications/additions to existing code to meet new and pre-existing requirements
Provides accurate time estimates for tasks, identifies impacted teams, and notifies management of potential risks and issues
Proactively seeks information and utilizes analytical and creative problem solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure
Demonstrates relationship building, effective communication skills, and quality service in the process of collaborating with, supporting, advising, and educating customers and team members on the use of services, handling of sensitive data, and resolving incidents, resulting in efficient, effective, and compliant use of software and services. Uses active listening and frequent communication with team members, customers, and vendors, resulting in understanding quality improvement needs, creating buy-in for enhancements, and collaboration with staff
Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement and applying new skills/knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resulting in meeting or exceeding customer expectations and performance metrics
Demonstrates effective communication skills when providing training and mentoring to less experienced staff, resulting in staff and teams using and implementing the latest policies, procedures, and best practices to accomplish tasks
Bachelor’s degree in a related field and/or equivalent combination of education, certification and experience
Minimum of four years of experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully design, develop, deliver, and support high complex applications and solutions.
Demonstrated ability to learn new software quickly and to understand technical information and communicate it to others using clear, concise, and user-friendly language
Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production support
Demonstrated understanding of the development environment and common issues around the technical area
Demonstrated experience with test driven development practices and tools
Demonstrated knowledge and skills in project management, negotiation, and conflict resolution.
Knowledge of systems development methodologies (including waterfall and iterative approaches), process improvement, and data analysis
Demonstrated skills in strong code design, object-oriented analysis, data modeling, software development methodologies, code performance tuning and benchmarking, and software quality testing
Demonstrated skills in secure application coding practices
Experience with relational (SQL Server) databases
Familiarity with Restful and Simple Object Access Protocol (SOAP) application programming interfaces (API)
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members, support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations
Demonstrated effective written and verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service
Excellent organizational, analytical and independent problem-solving skills
Ability to influence others in the building and maintaining a consensual approach with a wide array of diverse business interests
Experience with cloud platform (Azure/AWS/GCP)
Experience with Azure DevOps pipelines and CI/CD
Experience in full life cycle software development using Agile practice
Experience with containerized and serverless deployments
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Physical Demands / Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 184024
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.