Outreach Worker is a part-time engagement specialist providing services on-site at area nursing facilities to support comprehensive Colbert/Williams transition services. Promote community integration through outreach, education, and engagement activities to potential class members to inform them of their rights and encourage participation in assessment and transition services. Strong focus on relationship building and follow-up with potential members declining to address barriers and fears. Develop and maintain relationships with area facilities and provide intensive follow-up outreach and engagement efforts. Provide outreach to potential class members and their guardians through engagement and education. Preferred but not required: candidates who previously resided in a nursing facility and transitioned out through a Williams or Colbert Olmstead decree. Preferred HS Diploma/GED. Persons with Certified Recovery Support Specialist (CRSS) certification and/or persons in recovery are encouraged to apply.
The work environment characteristics, responsibilities, and competencies described here are representative of those an employee encounters and is required to perform while meeting the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Complete outreach and engagement attempts to potential class members living in assigned nursing homes and SMHRFs (Specialized Mental Health Rehabilitation Facilities) in suburban Cook County and Lake County
Assist in completing initial outreach attempts, provide education and answer questions about rights and transition process to potential class members and their guardians
Promote community integration through outreach, education, and engagement activities
Identify and share stories of transition stories with potential members
Complete on-going and follow-up outreach attempts to class members who have declined to participate every 3-6 months to address barriers and fears
Facilitate hard hand-off with assessment specialist for members who have agreed to services
Provide support and encouragement to class members throughout the transition process, as needed
Include family members and other support systems in the process, if preferred by member
Utilize communication boards, interpreters, and other tools to support class member involvement in outreach process
Obtain and track potential members by nursing home and provide timely and accurate data regarding outreach attempts and status
Build and maintain relationships with nursing facility staff to facilitate access to information and class member involvement in comprehensive transition program
Develop and facilitate informational meetings, educational settings, and other events to encourage and engage potential class members and their families
Participate in team meetings in order to coordinate and support ongoing engagement efforts
Complete documentation of outreach activities and required reports in an accurate and timely manner
Interpret and communicate, at the service delivery level, Center policies and procedures
Meet or exceed productivity expectation
Participate in orientations, all staff trainings, and training and development seminars
Submit, in a timely and accurate fashion, schedules timesheets, mileage and other reports required by the Center’s policies and procedures
Organizational and computer entry skills
Effective engagement and motivational interviewing skills
Effective client oriented communication style and skills
Development and facilitation of educational sessions
Demonstrated ability to function independently
Ability to successfully work as a member of a multidisciplinary team
Working knowledge of community resources and services
Demonstrate the ability to consistently meet compliance requirements
Demonstrate understanding of chronic mental and physical health illnesses frequently experienced by those in nursing facilities
Strong relationship building skills
Demonstrate knowledge of specialized treatment needs of the populations served and the rehabilitative/recovery service approaches and interventions used to address
Demonstrate knowledge of community resources to support client’s in independent living
Has ability to effectively engage clients in care
Skill in the use of motivational interviewing, and engaging clients in self-directed care
While performing the duties of this job, the employee regularly works in an office setting.
A majority of the employee’s time will be spent in the nursing facility settings, traveling to and from locations, and providing outreach and educational activities
The employee is required to travel by automobile to and from Mt. Prospect, and Elk Grove office locations on a weekly basis, as well as daily client visits in nursing home facilities and SMHRF in the Chicagoland area, including suburban Cook and Lake County, and occasional meetings/trainings in and around the Chicagoland area.
While conducting external KYC business or traveling between sites, the employee may be exposed to fumes or airborne particles as well as changing weather and road conditions.
Must work a flexible schedule in response to the needs of the target population served, which may include evening and/or weekend
Education and Experience
Preferred HS Diploma/GED
Preferred 2 years of experience working with adults with serious mental illness and chronic health conditions and 1 year completing comprehensive assessments
Preferred CRSS (Certified Recovery Support Specialist) certification and/or persons in recovery
Preferred but not required: candidates who previously resided in a nursing facility and transitioned out through a Williams or Colbert Olmstead decree.
Applicant must have a valid IL Driver’s License, proof of insurance, and daily access to a reliable well maintained vehicle or other reliable means of transportation
Basic computer and smartphone proficiency, knowledge of Word, Excel, and internet skills
Kenneth Young Center is an Equal Opportunity Employer
About Kenneth Young Center
Kenneth Young Center is a 501 (c) (3) not-for-profit, comprehensive provider of mental health and senior citizens' support services. Our mission is to help people "feel good, do better and find solutions" by providing: Counseling for adults, children, families. Assessment, stabilization, linkage for adults/children in psychiatric crisis. Treatment, support, and recovery services for those with serious mental illness. Service coordination and in-home services for frail elderly persons. Volunteer opportunities. We are accredited by the Joint Commission on Accreditation of Healthcare Organizations, a nationally respected body with stringent standards of excellence in care. Kenneth Young Center offers a broad range of exciting employment and internship opportunities. All of our positions contribute directly to our mission of providing mental health and senior services to help people feel good, do better and find solutions. Our employees enjoy: Competitive pay, exceptional benefits and generous paid time off A friendly and supportive work environment Specialized rewards and recognition programs Training and skill development opportunities Challenging and diverse work assignments Personal development and career experience